Director Cloud - FinOps Governance

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team
Join the Global Cloud Services organization and manage Public Cloud Cost & Usage governance team.
Bring your expertise in managing migration to Public Cloud and work with an exceptional team experienced in across cloud engineers, customer experience, product managers, data engineers, and capture immense value.
Role
This role will be responsible for establishing a long-range plan and monthly forecast of public cloud cost & usage, identifying and tracking optimization opportunities, and working closely with engineering teams to ensure efficient resource usage. The Director of Cloud FinOps will also handle commit-based-discount coverage & utilization, cost & usage tool dashboarding. The position will report to the Vice President of Technology Business Management & FinOps
What you get to do in this role:

• Partner with senior executives and senior engineers to develop and implement department-wide public cloud cost-saving and optimization programs
• Effectively communicate program goals, activities, progress, and risks to stakeholders with different backgrounds, including financial, engineering, and operations. Translate technical concepts into business impacts.
• Build cross-departmental relationships to solve cloud usage/cost problems
• Reporting & Tooling
  • Develop and maintain effective status reports for cloud cost and engineering team progress on cost-saving projects
  • Review and summarize large data sets to provide insight to senior executives on progress toward meeting cloud cost, tagging, and optimization goals
  • Support engineers' cost management activities by building custom cost reports and custom lists of savings opportunities
  • Coordinate the implementation of a new cloud financial management tool for cloud cost management by engineering teams
  • Define and implement cost allocations to measure unit metrics of cost per customer and cost per instance
• Best practices
  • Develop and implement process improvements for managing cloud costs
  • Solicit cloud cost saving project ideas from multiple sources, estimate their potential savings, and prioritize them with input from the engineering teams.
  • Coordinate collaboration between engineering teams to share best practices for reviewing and optimizing cloud spend
  • Summarize detailed cloud cost levers and tasks into high-level themes and conduct periodic briefings/status updates to stakeholders and executive management
  • Train and educate engineers on how to review and track their cloud spending
• Budgeting/Finance review
  • Manage the cloud spend forecast, soliciting input from engineering teams and communicating expected spend to finance for budgeting
  • Review inter-company chargeback with News Corp and Finance teams to ensure accuracy

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum of 7 years of proven experience in a FinOps or cloud financial management role
• Hands-on experience with AWS, GCP, Azure, or other cloud providers is a strong plus
• Deep knowledge of cloud cost management tools (e.g., AWS Cost Explorer, Google Cloud Billing, CloudHealth, Cloudability, home-grown Cost-Usage tool)
• Strong experience in financial forecasting, budgeting, and enterprise-level cost optimization strategies
• Ability to lead cross-functional initiatives and partner closely with Engineering, Finance, and Executive Leadership teams
• Master's degree in a relevant field (e.g., Finance, IT, Cloud Computing, or Business) is a strong plus
• Someone who actively contributes to the FinOps community, speaks at conferences, or is regarded as a trendsetter in cloud financial management
• Full professional proficiency in English (mandatory)

Nice to Have

• FinOps Certified Practitioner or AWS Certified Cloud Practitioner
• Experience with automation tools for cost management.

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Ability to present financial insights to both technical and non-technical stakeholders
• Proactive and self-driven mindset.

For positions in this location, we offer a base pay of $189,200 - $331,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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