DIRECTOR, BUSINESS CENTRE - SMALL BUSINESS – Quebec East

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

Leadership and People

• Responsible for developing people (hiring, creating an environment of psychological safety, giving feedback, coaching and motivating employees), communicating the vision by demonstrating the expected standards and being an example to follow through your actions and promote success.

• Provide leadership and direction in the marketing and delivery of the financing and advisory services offering while maintaining accountability for the operations, quality and profitability of these offerings.

• Be the agent of change in the dissemination of information to ensure that all employees are aware of, adapt to, and actively participate in changes.

• Develop and implement a business development plan to support the growth strategy of the financing and advisory portfolio in the market, in line with the Bank’s strategies and regional strategies.

Results, sales and relationships

• Ensure that customer relationship management is in line with our high standards of customer satisfaction while tracking profitability and proactively identifying customer needs to convert opportunities into outcomes aligned with business center goals

• Actively plan and develop client acquisition strategies that lead to results and manage key business relationships to ensure a steady flow of business.

• Keep up to date with local business opportunities while maintaining an active profile in the business community, participating in associations such as Chambers of Commerce, etc. and being able to make connections with the economic and geopolitical situation.

• Manage the activities of the business centre through the team in order to meet and exceed objectives by regularly assessing the quality/quantity of business development activities in financing and advisory services.

Transactions, portfolio, risk and profitability

• Responsible for compliance with the company's rules, policies and procedures in all aspects of the life of a loan or mandate advisory services (business development, due diligence, taking guarantees and disbursement, administration and relationship management).

• Authorize, deny or recommend loan applications, modifications and disbursements within established parameters, while ensuring rigorous credit analysis focused on risk, know your customer, profitability and quality. Be proactive in managing high-risk situations and communicate with internal partners to restructure transactions, remediate risks and minimize losses.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in commerce or business administration

• Experience leading a team at BDC or with a previous employer

• Demonstrated strength in business development, collaboration and customer relationship management

• Leadership and ability to manage and lead a team

• In-depth knowledge of BDC's products, services, policies, processes and procedures and ability to provide high-quality customer service to internal and external clients

• Good credit judgment and understanding of credit policies and practices

• Ability to actively address situations where potential risks are identified

• Ability to maintain sound account management practices and a profitable loan portfolio

• Good time management and prioritization skills to meet critical deadlines

• Business acumen

• In-depth understanding of the dynamics of the small business environment

• Bilingualism (English and French) is required

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.