Director, Advisors & Consulting Services, Strategy & Transformation

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Advisors & Consulting Services, Strategy & Transformation
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard
Roles and Responsibilities
Client Impact• Lead complex client engagements across a range of industries and problem statements• Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value• Own senior client relationships from mid-level to C-suite to drive commercial success• Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
Team Collaboration & Culture• Guide team through complex problem solving to business-focused solutions and recommendations that drive client value • Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels• Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital• Lead on-the-job training, coaching, and mentorship to both direct and outside team members
Qualifications
Basic qualifications• Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management• Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management• Experience leading senior client relationships • Deep knowledge of business KPIs, financials, and organizational leadership• Ability to identify new business development opportunities, and experience leading proposal development and scoping of new opportunities • Experience generating new knowledge or creating innovative solutions for a firm• Logical, structured thinking, and affinity for numerical analysis• Advanced Word, Excel, and PowerPoint skills• Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment• Ability to communicate effectively in English and local language• Eligibility to work in Malaysia• Ability to travel to client sites on a semi-regular basis
Preferred qualifications• Relevant industry expertise• MBA or master's degree with relevant specialization (not required)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.