Manager, Software Development, AI

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a dynamic and experienced Manager, Software Development, Artificial Intelligence for Intact Lab to lead our productivity improvement projects using AI technologies. The ideal candidate possesses strong leadership skills and proven experience in managing AI development teams and delivering AI-focused projects, with a strong propensity for collaboration and knowledge sharing.

What you’ll do here:

• Lead and cultivate a high-performing software engineering team, focusing on talent acquisition, engagement, and professional growth.

• Continuously advance AI practices by exploring emerging techniques and tools in collaboration with your team.

• Implement and enhance tools and processes to empower and increase the effectiveness of the team, while providing necessary training and coaching.

• Collaborate with your team to create reusable capabilities and services allowing technology teams to experiment and innovate safely and effectively.

• Support and accompany teams in exploring potential uses of AI technologies by providing advice, guidance, and technical support.

• Ensure compliance with governance and regulatory standards in the implementation of AI technology solutions.

• Maintain a good balance between project needs and resource development through wise human resource planning.

• Oversee AI-centric projects, aligning with the organizational strategies, priorities, and constraints.

• Define the scope, objectives, and increments of projects in collaboration with the product owner and data scientists, while ensuring leadership and vision throughout the project.

• Foster strong stakeholder relationships through clear, strategic communication - ensuring alignment across multidisciplinary teams.

• Coordinate activities and dependencies across different project teams, manage risks, propose mitigation measures, and communicate project KPIs.

• Ensure the integration of best practices for machine learning operations (MLOps) to streamline deployment and monitoring of AI models, including Generative AI (GenAI) and Agentic AI solutions.

• Ensure solutions meets client expectations and comply with security and governance standards, while optimizing impacts and infrastructure requirements.

What you bring to the table:

• Bachelor’s degree in Computer Science, Software Engineering, Data Science or related field.

• Minimum 10 years of hands-on experience, with at least 3-5 of those years leading a team focused on AI driven projects and data management for model training and deployment.

• Strong leadership skills, with intellectual curiosity and drive to align technical expertise with business needs to create value.

• Experience in coaching and developing technical teams, providing inspiration and fostering growth.

• Mastery of cloud platforms such as AWS, GCP, Azure, and understanding of cloud cost management.

• Excellent knowledge of MLOps, AI/GenAI models and Agentic AI.  

• Understanding of data governance and data quality management concepts.

• Team player who fosters collaboration and creativity in an open and honest environment.

• Passionate about talent development.

• Strong problem-solving skills, with excellent communication and presentation abilities.

• Comfortable working in constantly evolving complex environments and multidisciplinary teams.

• An agent of change, motivated to question the status quo.

• For candidates located in Quebec, bilingualism is required (French and English): Need to interact on a regular basis with English-speaking colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.