Deal Desk

Location: CAN/USA | Remote

Department: Revenue Operations

Report To: Jeff Musgrave, VP of Revenue Operations

Job Type: Full-Time

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

As a Deal Desk, you’ll be a foundational member of the Revenue Operations team- building scalable systems that help Solink structure and close deals more efficiently and with greater accuracy. This role sits at the center of our go-to-market engine, working cross-functionally with Sales, Finance, and Legal to streamline deal execution, enforce pricing governance, and ensure every quote aligns with internal policies and strategic goals.

This is a hands-on, high-impact opportunity to shape the Deal Desk function from the ground up as our very FIRST Deal Desk. You’ll be responsible for developing processes, supporting deal strategy, and driving operational improvements that reduce risk, increase speed, and improve the overall customer and sales team experience.

As a Deal Desk, you’ll own and optimize core deal processes that enable our Sales team to move fast, stay compliant, and close with confidence. You’ll play a key role in reducing risk, increasing deal velocity, and ensuring Solink maintains scalable and auditable pricing practices.

Your work will directly support revenue growth, operational efficiency, and customer success.

• Partner with the Sales team to define and support consistent pricing and quoting strategies for new and existing deals

• Create, document, and continuously improve Deal Desk policies, procedures, and approval workflows

• Provide training and day-to-day support to Sales and Revenue teams on quoting tools, pricing rules, and policy compliance

• Monitor and enforce pricing, discounting, and commercial term compliance in alignment with company policies

• Ensure all required approvals are obtained and well-documented in our systems of record

• Own the product license assignment and activation process within internal systems, ensuring seamless customer onboarding

• Lead and support special projects focused on contract data quality, pricing analysis, and revenue reporting accuracy

• Identify opportunities for process automation and increased efficiency in deal structuring and quoting

• You’re detail-oriented and data-obsessed- known for catching things others miss and for building systems that scale.

• You have a strong work ethic and a ruthless ability to prioritize- especially under time pressure.

• You excel in collaborative, cross-functional environments, and can build trust with stakeholders in Sales, Legal, Finance, and beyond.

• You bring a growth mindset- hungry to learn, open to feedback, and ready to evolve alongside the business.

• You’re resourceful and proactive- comfortable navigating ambiguity and always looking for ways to improve systems and processes.

Must-Have:

• 2+ years of experience in Deal Desk, Finance, Revenue Operations, Sales Operations, or Contract Management

• Proficiency in Salesforce (experience with Salesforce CPQ or DealHub is a strong plus)

• Strong analytical and problem-solving skills with a high attention to detail

• Ability to manage and execute a high volume of transactions with speed, accuracy, and integrity

• Excellent communication skills, with the ability to support and influence cross-functional stakeholders

Nice-to-Have:

• Experience developing or optimizing deal desk policies and pricing frameworks

• Knowledge of approval workflows and pricing governance best practices

• Familiarity with SaaS metrics and financial principles (e.g., ARR, discounting, MRR impact)

• Criminal background check required upon hire

• Must be eligible to work in Canada or the United States

• Must comply with Solink's internal security policies

We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.

• Deliver with QUALITY – We sweat the details and hold a high bar.

• Win with TEAM – No egos. Just outcomes, built together.

• Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words- they shape how we hire, lead, and grow.

We’re not just building tech - we’re building a place where great people do great work.

• Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.

• Meaningful equity: Every full-time, permanent employee has a stake in our growth.

• Comprehensive benefits: A stellar benefits package, ensuring you're fully supported with anything you need.

• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.

• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.

• Candid culture: Clear expectations, honest feedback, and no politics.

• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

We respect your time and value transparency. Here’s a general ideal of what to expect:

1. Intro call with our Talent Team (30-45 minutes)

2. Interview with VP of Revenue Operations (60 minutes)

3. Practical Assessment Panel interview with CRO (~60 minutes)

4. Offer & onboarding 🎉

Submit your resume and a short cover letter via our Careers Page. Let us know what excites you about this role, and how you’d help move Solink forward.

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