The Customer Support Specialist coordinates freight, ensures compliance, negotiates rates, communicates discrepancies and risks, and verifies shipping documentation.
Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.
Responsibilities:
- Coordinate the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
- Ensure carrier compliance with company policies and procedures
- Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction
- Communicate with brokers, carriers and the customers to resolve any discrepancies
- Direct and organize logistics activities such as obtaining shipment rates, negotiating with logistics service providers, selecting 3PL partners, tracking and expediting shipments, and solving any discrepancy of quality, quantity, and schedule.
- Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation.
- Proactively communicate service risks to customers to provide proper resolution
Requirements
- Bachelor’s Degree or College Diploma in Logistics, Supply Chain Management and/or Business is required
- 6+ Months of experience in Supply Chain/Transportation industry is required
- Experience dealing with FTL shipments.
- Familiarity with North American geography
- Proficient in Microsoft Office Suite with the aptitude to learn new software quickly
- Problem solving and decision-making skills with the ability to work in a team environment
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Top Skills
Microsoft Office Suite
Similar Jobs
Retail
As a Bilingual Customer Support Specialist, you will process orders, recommend products, and handle inquiries while providing excellent customer service in English and Spanish.
Retail
As a Bilingual Customer Support Specialist at Uline, you'll provide excellent support by processing orders, answering inquiries, and building customer relationships over phone, email, and chat.
Top Skills:
Communication ToolsCustomer Service Systems
Retail
As a Customer Support Specialist at Uline, you'll handle customer orders, answer inquiries, and provide product solutions while building relationships through phone, email, and chat.
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
