Customer Support Specialist

Why CANImmunize?

At CANImmunize, we are committed to improving public health through digital immunization solutions. As a Customer Support Specialist, you'll be a key part of our small but dedicated team, ensuring users get the help they need to navigate our platform. We foster a collaborative, egoless environment where every team member's contributions matter. Your work will directly support healthcare providers and individuals in managing immunization records efficiently. This role offers hands-on experience in a growing digital health company, the chance to develop problem-solving skills, and the opportunity to be part of a mission-driven team that values innovation and customer-first thinking.

Your Contribution as a Customer Support Specialist

As our customers' first point of contact, you'll play a crucial role in delivering a seamless support experience. You'll engage with users across email, chat, and phone to answer questions, troubleshoot technical issues, and escalate concerns as needed. By proactively managing support tickets and collaborating with teams like Engineering and Product, you'll help drive timely resolutions. Your role also includes gathering customer feedback, maintaining help documentation, and advocating for user needs. Your work will ensure customers can successfully adopt our solutions, improving their experience and strengthening public health initiatives.

Why CANImmunize is Special

CANImmunize has been at the forefront of digital health innovation for over a decade. As a proudly Canadian-owned company, we've developed pioneering tools like the Canadian Vaccine Catalogue (CVC), the CANImmunize App, and award-winning solutions such as ClinicFlow, which played a critical role in COVID-19 immunization efforts. We also created eConsent, a groundbreaking electronic consent solution for school-based immunization programs. By delivering best-in-class digital tools, we empower healthcare providers, streamline immunization practices, and improve public health across Canada. Joining CANImmunize means being part of a team dedicated to making a lasting impact.

How You'll Shape the Future

Your contributions will directly impact the success of immunization programs across Canada. By helping public health organizations, healthcare providers, and individuals navigate our digital solutions, you'll improve vaccine access and streamline immunization processes. Your troubleshooting skills, customer insights, and collaboration with internal teams will drive product improvements, ensuring our tools continue to meet evolving public health needs. Ultimately, your work will help build healthier communities and a stronger public health system.

What Makes You a Great Fit

• Strong oral and written communication skills
• A problem-solving mindset with curiosity and enthusiasm for learning
• Ability to collaborate across teams and provide excellent customer support

Preferred Experience

• Currently enrolled in or recently graduated from a program related to Computer Science, Health Science, Public Health, or a related field
• Experience or academic exposure to healthcare (bonus if in public health)
• Experience working in a SaaS environment (bonus if for a health product)
• Familiarity with ticketing systems like Zendesk or Jira

What We Offer

• A fully remote, flexible work environment within Canada
• Hands-on experience in a mission-driven digital health company
• Growth opportunities within the Support team and beyond (Product, Engineering, Professional Services)
• Hourly compensation with annual performance reviews and potential increases
• The tools and support you need to succeed
• A meaningful role in improving public health across Canada

Be Yourself at Work

We believe a diverse and inclusive workplace leads to stronger teams and better solutions. No matter who you are or where you come from, you'll be valued and supported as part of the CANImmunize community.