The Customer Success Specialist will address customer needs, resolve issues, track parcel status, and enhance operational efficiency through data analysis using Excel.
About UniUni
UniUni is a international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients.
About the role
- Understand customers’ business needs and follow defined procedures and metrics to ensure service excellence.
- Build and maintain strong relationships with customers and internal teams.
- Proactively identify and resolve operational issues.
- Respond to customer inquiries and tickets promptly and effectively.
- Accurately diagnose issues and provide appropriate solutions.
- Ensure timely resolution of all customer requests and issues.
- Track parcel status, maintain detailed records, and follow up to ensure complete resolution.
- Generate reports to enhance workflow and improve efficiency.
- Utilize Excel for data analysis and reporting to support operational decision-making.
Qualifications
- Strong organizational and time management skills.
- Analytical mindset with the ability to interpret and act on data.
- Fluent in spoken and written English and Mandarin.
- Excellent communication and interpersonal skills, with the ability to build strong working relationships.
- Strong customer service orientation and problem-solving skills.
- Ability to adapt to a fast-paced environment and manage multiple tasks efficiently.
- Proactive approach to learning and continuous improvement.
- Experience in supply chain management or e-commerce logistics is a plus.
- Strong teamwork mindset, prioritizing collective success over individual achievement.
- Experience in stakeholder management is an advantage.
Top Skills
Excel
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