The Customer Success Manager will onboard and retain clients, build relationships, identify growth opportunities, and ensure customer satisfaction with the platform.
Description
TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities- Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
- Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
- Build strong relationships with key stakeholders to drive engagement and long-term success.
- Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
- Analyze customer usage data to proactively address risks and drive retention strategies.
- Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
- 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
- Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
- Experience identifying upsell/cross-sell opportunities and working closely with Sales.
- Hands-on experience with onboarding and implementation processes of Salesforce CRM - a must.
- A can-do approach with strong problem-solving skills and the ability to work under pressure.
- Fluent in English; additional languages are a plus.
- Ability to work remotely across the EU, EST time zones.
- Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.
- Work with a dynamic and innovative team in a fast-growing SaaS startup.
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
- Competitive compensation package and opportunities for professional growth and development.
Please note: Only fit candidates will be contacted for further evaluation.
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