Boon (getboon.ai) Logo

Boon (getboon.ai)

Customer Success Manager

Posted Yesterday
In-Office or Remote
8 Locations
Mid level
In-Office or Remote
8 Locations
Mid level
As a Customer Success Manager, you'll onboard customers, drive product adoption, build relationships, and collaborate with sales and product teams.
The summary above was generated by AI
About Boon Technologies, Inc.

Boon is an AI agent platform designed specifically for supply chain and logistics providers—the backbone of our economy. Founded in the San Francisco Bay Area in 2023 by product and engineering leaders from Samsara, Apple, Google and DoorDash. Boon is backed by leading Silicon Valley venture capitalists.

At Boon, you'll play a critical role in shaping the future of AI-driven supply chain and logistics operations. Our team is dedicated to constant innovation, empowering customers to streamline crucial operational and revenue-generating workflows. We enable logistics providers to serve their customers better, delivering food, supplies, equipment, and people swiftly and efficiently. Joining us at this early stage means you’ll have significant autonomy and opportunities to make an immediate and lasting impact on a vital industry.

About the Role

As a Customer Success Manager at Boon, you will own value realization for fleet customers, helping define the future of AI-powered operations in the trucking industry. You’ll serve as a trusted advisor as customers adopt automation agents across compliance, safety, dispatch, and back office operations. You’ll partner with operations leaders and frontline users to embed Boon’s tools into daily workflows, unlock measurable ROI, and scale adoption across their business. You’ll also work closely with Product and Sales to shape our roadmap and grow strategic customer relationships over time

In this role, you will:
  • Lead onboarding and change management to ensure smooth deployment of Boon’s AI agents and rapid time-to-value

  • Deliver tailored training and enablement sessions for operations staff, dispatchers, and compliance teams.

  • Build strong relationships with customers—from frontline users to executive stakeholders

  • Track and drive adoption, usage, and automation outcomes across the customer lifecycle

  • Partner with Sales to identify expansion opportunities and ensure renewal readiness

  • Act as the voice of the customer, surfacing insights to Product and Engineering to improve our platform

You’re a Great Fit If:
  • You thrive in fast-moving environments and love solving real-world operational problems with technology

  • You have experience navigating complex organizations and aligning diverse stakeholders

  • You’re a clear communicator and confident facilitator who can lead both training sessions and executive conversations

  • You’re outcome-oriented and love turning product usage into measurable impact

  • You take ownership of your customers’ success and proactively identify ways to deliver more value

  • You’re energized by cross-functional work and enjoy collaborating with Product, Sales, and Support teams

Minimum requirements for the role:
  • 3–6+ years in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting

  • Experience supporting customers in B2B SaaS environments; logistics, transportation, or AI is a plus

  • Demonstrated success driving adoption, retention, and expansion within complex customer accounts

  • Strong project management and communication skills across both operational and executive audiences

  • Proficiency in tools like Salesforce, Airtable, and other customer engagement platforms

  • Willingness to travel occasionally to customer sites for relationship-building and strategic planning

Compensation

At Boon, we want to attract and retain the best employees and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the above mentioned factors, so the actual starting annual base salary may be above or below this range. A Boon employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company.

Boon Is An Equal Opportunity Employer

As an equal-opportunity employer, Boon is committed to providing employment opportunities to all individuals. All applicants for positions at Boon will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Top Skills

Airtable
Salesforce

Similar Jobs

Yesterday
Easy Apply
Remote or Hybrid
Canada
Easy Apply
Junior
Junior
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Customer Success Manager at Samsara, you'll work with customers to enhance their operations using IoT solutions, collaborating cross-functionally and ensuring their success and satisfaction with the product.
Top Skills: Iot
Yesterday
In-Office or Remote
48 Locations
Senior level
Senior level
Hardware • Information Technology • Other • Software • Analytics
Customer Success Managers at Trimble Transportation ensure clients achieve their objectives with products, enhancing satisfaction and retention. They monitor customer health, establish relationships, and advocate for clients internally.
Top Skills: Google SuiteSalesforce
Yesterday
Remote
3 Locations
Senior level
Senior level
Software • Web3
Manage and enhance the post-sale journey for global enterprise customers, driving adoption and increasing value realization through strategic consulting and collaboration with sales.
Top Skills: CadData AnalysisPlmSaaS

What you need to know about the Montreal Tech Scene

With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.

Key Facts About Montreal Tech

  • Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
  • Major Tech Employers: SAP, Google, Microsoft, Cisco
  • Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
  • Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
  • Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
  • Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account