Manage customer relationships, drive engagement and retention, align product features with client goals, and advocate for customer needs internally.
We are seeking a proactive and client-oriented Customer Success Manager (CSM) to join our growing team. In this role, you will be the strategic partner for our clients, ensuring they achieve their goals while driving adoption, retention, and long-term value from our solutions. You’ll collaborate cross-functionally to deliver excellent customer experiences and build lasting relationships that support business growth.
If you’re passionate about helping customers succeed, solving problems, and working across teams to deliver impact, this could be a great fit.
Key Responsibilities:
- Serve as the primary contact for assigned customers, guiding them from onboarding through renewal
- Understand client objectives and align product features to meet success metrics
- Monitor customer engagement and health, addressing risks and identifying expansion opportunities
- Collaborate with Product, Support, and Sales to resolve issues and share customer feedback
- Launch and manage campaigns to increase product adoption and engagement
- Conduct regular check-ins, QBRs, and strategic sessions to drive value
- Advocate for customer needs internally and help influence product improvements
- Maintain detailed account documentation and activities in CRM tools
Requirements:
- 3+ years in Customer Success, Account Management, or a client-facing role
- Excellent written and verbal communication skills
- Strong relationship-building and problem-solving abilities
- Highly organized with proven project and time management skills
- Able to manage multiple accounts in a dynamic, fast-paced environment
- Experience turning challenging situations into positive outcomes
- Proficient in Google Workspace, Microsoft Office, and CRM tools like Salesforce, HubSpot, or Gainsight
- Bachelor's degree in Business, Marketing, Communications, or a related field is a plus
Why Join Us?
- Fully remote with flexible work environment
- Opportunity to work with a diverse customer base and high-impact products
- Collaborative and fast-paced team culture
- Growth potential in a scaling organization
Apply today and help customers succeed while growing your career in a strategic, client-focused role.
Top Skills
Gainsight
Google Workspace
Hubspot
MS Office
Salesforce
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What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
