Customer Success Manager

About Introhive

Introhive is an AI-powered Relationship Intelligence platform that helps firms overcome data silos and unlock actionable relationship insights that drive collaboration and growth. 

We’ve grown a lot since we began our journey in 2012, but our core mission remains the same – To revolutionize the way companies manage, nurture, and leverage their relationships to unlock value, drive growth, and delight customers.

Introhive is the fastest growing B2B relationship intelligence platform, recognized as a category leader in sales intelligence and data quality management software by G2 Crowd, a top 10 fastest growing technology company in Deloitte’s Fast 50 Awards three years in a row, and the MarTech 2020 Breakthrough Award winner for Best CRM Innovation.

Trusted by industry-leading brands such as KPMG, Freshfields, CBRE, and Deloitte, Introhive supports over 250,000 users in 90+ countries.

Job Summary 

Introhive is currently looking for our next Customer Success Manager join the Hive! We are a growing organization with loads of opportunity and a varied day-day that would keep anyone engaged and excited! This position can be located remotely within Canada or the US. The Customer Success manager (CSM) will support the post-sales customer lifecycle as it relates to customer adoption, on-going success, maintaining satisfaction and ensuring retention.

Job Responsibilities  

CSMs are an essential component of Introhive’s success. As the chosen candidate you must have a strong understanding of our Customers’ business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals.

The CSM will be expected to:

• Work with clients to establish critical goals
• Drive customer toward full value realization
• Deepen customer relationships and create new ones
• Manage account escalation
• Monitor account health; take action to improve health and/or mitigate risk
• Nurture customers for advocacy
• Drive product adoption
• Cross-functional collaboration on projects and systems
• Renewals & upsells

We are seeking someone who is able to acquire an intimate knowledge of the Introhive product sets and be able to translate business requirements into solutions that deliver client satisfaction and ensure a positive client experience every time.

Lastly, we are seeking someone who is action-oriented and comfortable contributing to the development of company goals, growth and profitability targets by being an active member of the Introhive team and culture.

Qualifications 

• Collaborative team player as you will work alongside Marketing and Sales alike.
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical
• Familiarity with CRMs and data tools
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• 5 to 10 years experience in a similar role
• Bachelor Degree in Business and Administration or equivalent

Why Introhive?

At Introhive, we believe people do their best work when they feel trusted, empowered, and supported. That’s why we value outcomes over hours, curiosity over perfection, and collaboration over ego. You'll have room to grow, tools to succeed, and a team that’s got your back.

Hiver Perks

Some Hiver Perks are available only to full-time permanent employees of Introhive. 

• Flexible Work Hours
• Remote Work Supported
• Health & Dental Benefits
• Employee EAP
• Employee Resource Groups
• Mentorship Programs
• Continuing Education Programs
• Unlimited Paid Time Off
• Retirement Plans
• Maternity/Parental Leave
• A Chance to be Part of Something Great!