The Customer Success Manager will onboard new clients, support product adoption, build relationships, and drive customer satisfaction and retention.
We're all about helping brands turn ideas into impact.
Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!
Your team
This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.
Your Mission
You'll drive our customer happiness to a new, all-time high by advising and guiding a wide variety of brands. With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you’ll build up trustful, strategic relationships that fuel our fast-growing business.
Your Responsibilities
- Guide new customers through onboarding and deliver tailored training to maximize product value.
- Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.
- Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.
- Monitor product usage to spot trends, address underutilization, and drive deeper adoption.
- Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.
- Partner with customers to align Frontify’s capabilities with their evolving business goals.
- Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.
Your Story
- You’re based in Switzerland and open to visiting our St. Gallen HQ occasionally.
- You bring 3+ years of experience in Customer Success, Account Management, Consulting, or Business Development—ideally in SaaS.
- You’re skilled at onboarding and naturally drive product adoption, engagement, and satisfaction.
- You’re familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate.
- You’re a strong communicator and relationship-builder, both internally and externally.
- You’re confident in tech and enjoy finding smart ways to automate where it counts.
- People describe you as authentic, motivated, and accountable.
- You have C1+ (full professional) proficiency in both English and German. Bonus points if you speak French!
Why join us?
- Thrive with the tools and support to shape your future at Frontify.
- Be part of a product that connects brands and people with a human touch.
- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!
What we offer
- At least 5 weeks of holiday (PTO)
- Paid educational and well-being days off
- Home office setup budget
- Annual salary review
- Localized benefits
- Invite to our summer company meet-up in Switzerland
Important to us
At Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.
Next Steps
Apply: Submit your CV and answer a few questions. We’ll update you on your application.
Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background.
Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.
Join Us: If it’s a match, welcome to Frontify!
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.
We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.
Top Skills
SaaS
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