Customer Success Manager

Our client, a digital marketing agency specializing in SEO, PPC, and web development, is looking for a Client Success & Account Manager to manage client relationships, oversee campaign execution, and ensure a seamless service experience. This is a client-facing role that requires strong communication, organization, and project management skills. While marketing strategy expertise is not required, a solid understanding of digital marketing processes is essential for effective client and team communication.

Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities:

• Lead the onboarding process, aligning client goals (e.g., lead volume, conversions) and setting up campaigns for success.

• Serve as the primary point of contact for clients, ensuring clear communication and smooth execution of services.

• Manage client accounts by tracking tasks, setting deadlines, and following up on deliverables across SEO, PPC, and Web Development teams.

• Oversee campaign execution, ensuring client requests are met accurately and on time.

• Conduct client check-ins and performance reviews via Slack, email, and GoHighLevel.

• Generate reports on campaign performance, summarizing key metrics and next steps.

• Ensure all client tasks and deliverables are properly logged in Jira, tracking project progress efficiently.

• Drive client renewals and long-term partnerships by showcasing value and identifying opportunities to expand services.

• Proactively identify client needs and potential areas for service improvement.

What Success Looks Like:

• Strong client relationships resulting in high retention and satisfaction.

• Seamless project execution, ensuring all marketing deliverables are met.

• Clear and professional communication, making clients feel supported and well-informed.

• Accurate performance tracking and reporting, ensuring transparency and accountability.

• Proactive issue resolution, preventing miscommunication and ensuring client expectations are met.

Qualifications:

• 2+ years of experience in client success, account management, or a similar client-facing role.

• Fluent English speaker with excellent communication skills and a neutral or minimal accent.

• Strong organizational skills with the ability to manage multiple accounts and track ongoing projects.

• Familiarity with digital marketing services (SEO, PPC, web development).

• Experience using CRM/project management tools like GoHighLevel and Jira is a strong plus.

• Comfortable working in a fast-paced, remote environment.

Nice-to-Have (But Not Required):

• Previous experience working at a marketing agency.

• Basic understanding of performance marketing and lead generation.

• Experience working with clients in industries such as healthcare, law, or service-based businesses.

Opportunity:
This role is ideal for someone who thrives in client management, keeps projects on track, and ensures clear communication between teams and clients. If you have strong communication skills, a solid understanding of marketing operations, and the ability to manage multiple client accounts efficiently, we encourage you to apply!

Application Process:To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets