Customer Success Manager (EOI)

At monday.com, we aren’t just building a tool; we are building the AI work platform that runs modern businesses. With $1.3B+ in annual revenue and over 250,000 customers globally, we empower brands like Canva, Flight Centre, and Uber to move at the speed of light.

As we scale across APJ, our Melbourne hub is becoming the strategic engine for our Enterprise and Mid-Market success. We aren’t looking for a relationship expert; we are looking for Product Solutions Experts who get into the weeds of a customer’s business to build the high-impact solutions that redefine how they work.

Expression of Interest Only. Send us your CV to be considered for future opportunities. Note: We will only contact shortlisted candidates.

• Drive Implementation & Evolution: You won’t just set up a board; you’ll partner with Enterprise stakeholders to deploy high-impact use cases that directly solve their biggest business bottlenecks.
• Be a Product Visionary: Master the technical depth of the platform to integrate monday.com into the customer's existing tech stack, ensuring we are the "Single Source of Truth."
• Demonstrate ROI: Clearly articulate the "so what?" to key stakeholders. You’ll connect platform adoption directly to their bottom line and business goals.
• Guard the Revenue: Proactively manage health scores, identify expansion opportunities, and mitigate churn risk by ensuring customers aren't just using the tool—they're obsessed with it.

Voice of the Customer: Act as a bridge between Melbourne and our global Product/Engineering teams, ensuring the needs of ANZ’s biggest brands are heard.

• Architect, Don't Just Manage: You’ll move beyond "support" to help Enterprise leaders solve complex business challenges using our multi-product suite (CRM, Dev, Service, and Work Management).
• AI-First Environment: Be at the forefront of the AI revolution, helping customers bake automation and intelligence into their daily DNA.
• Global Impact, Local Ownership: Work within a global SaaS leader while having the autonomy to shape the strategy for your portfolio.

• SaaS Experience: You have 5+ years of experience in Customer Success or Consulting, ideally within a high-growth SaaS environment.
• The Strategic Solver: You don’t just find bugs; you diagnose business process issues and design the solution.
• The AI Enthusiast: You are genuinely excited by how AI can maximize efficiency and you're eager to teach customers how to use it.
• The Relationship Builder: You’re comfortable navigating the complexities of medium-to-large enterprises and can influence stakeholders from the front line to the boardroom.

The Self-Starter: You thrive in a fast-paced environment and enjoy the "creative chaos" of a scaling company.

What’s In It For You?

• Competitive Salary & Perks: We take care of our people with top-tier benefits and a vibrant Melbourne office culture.
• A Seat at the Table: Your feedback directly impacts our product roadmap.
• World-Class Enablement: Ongoing coaching and access to the best tools in the industry to ensure you succeed.
• The "Monday" Magic: Join a high-performance team that actually enjoys working together in a flexible, hybrid environment.

Ready to build the future of work? We’d love to meet you.

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