Customer Lifecycle Operations Specialist

How you'll make an impact:

This role plays a vital part in shaping and optimizing the early stages of the customer journey—from first touch through early adoption—ensuring customers realize value quickly and consistently.

This role sits at the intersection of Customer Success and Marketing Operations. You’ll be responsible for developing and refining internal workflows, systems, and engagement programs that drive measurable improvements in product usage and onboarding efficiency. If you're passionate about delivering impact behind the scenes and love building scalable systems that improve customer experience, this role is for you.

What you’ll do:

• Design and optimize early lifecycle processes: Build scalable workflows and lifecycle programs that streamline onboarding and improve time-to-value

• Drive product adoption initiatives: Use data-driven insights to identify points of friction and implement interventions that promote healthy usage patterns

• Operationalize engagement strategies: Create and refine internal frameworks, playbooks, and automation rules that support in-product and out-of-product onboarding experiences

• Leverage leading platforms: Build and manage engagement and tracking systems using tools like Pendo, Gainsight, and Salesforce

• Collaborate cross-functionally: Work closely with Customer Success, Product, and other Marketing teams to align lifecycle programs with business goals and user needs

• Continuously improve and iterate: Use a test-and-learn approach to refine lifecycle touchpoints, content delivery, and engagement cadences
  

The Experience You Bring:

•  8+ years of related experience working with the customer journey, product engagement metrics, and user behavior analytics

• Experience supporting Product-Led Growth (PLG) strategies or digital customer engagement models

• Enthusiasm for process improvement, automation, and internal enablement

• Proven ability to design, build, and optimize internal customer programs and operational processes

• Experience working with Pendo, Gainsight, and Salesforce

• Strong analytical mindset with the ability to translate insights into operational improvements
  

Bonus Points If You Have: 

• Bachelor’s Degree in a related field

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The base compensation for this position in Vancouver, B.C. ranges between 114,000 - 143,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, and experience.

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