Customer Experience Representative

● This position will be located at our offices in Anjou

Recruiter

● Manon Belanger / [email protected] / 514-241-9029

We are looking for you!

• Collaborative work team

• Competitive compensation (base + bonus)

• Attractive pension plan

• Comprehensive benefits available on the 1st day of employment!

• Day shift and no weekends!!!

• Ultra-safe work environment

Job Summary: A Customer Experience Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.  The main purpose of this position will be to work in a welding and industrial gas Industry answering all customer inquiries as the first point of contact.

Key Responsibilities

Ensures customer service: Identify and assess customers’ needs to achieve satisfaction, build sustainable relationships and trust with customer accounts through open and interactive communication, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, receive and process customer orders (phone, email, fax). Perform and prepare contract reviews, quotations and standard tender requests to customers. Work with sales, logistics & supply chain and the administration team to satisfy ever-evolving customer needs.   In addition to displaying excellent customer service  skills, the incumbent must also demonstrate strong administrative and communications skills in a fast paced environment.

Proactive in sales: Generate sales leads provide support to the local executives for back-office activities. Upselling and cross-selling products to existing customers. Leverages sales promotions to grow sales. Perform post-sale follow –up to ensure customer satisfaction. Takes part in the new development of new markets and applications by using pertinent methods and tools. Responsible for growing a portfolio of house accounts customers and sales to these customers. Responsible for meeting personal/customer service team sales targets and call handling quotas

Required Qualifications

• Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field

• Specialized knowledge: Ring Central, Computer systems, Google Suites, ERP, CRM

• Skills: fluent/highly proficient in written and oral communication

• Experience: 2 to 5 years of experience in a similar position

• Competencies: time management, team collaboration, excellent communication and interpersonal skills

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.