Customer Experience Manager

At Tenstorrent, customer experience isn’t a support function; it’s a strategic differentiator. We’re building an open future with our RISC-V CPUs, Tensor AI processors, and open-source software stack. Accessibility and ease of use are central to our company’s values. This is a crossfunctional marketing role, integrating across CX, Product and Support.

Enabling our customers is integral to shaping the future of AI, and as a Customer Experience Manager you will play a critical role in removing obstacles and accelerating their success. Your mission is to elevate our customers through exceptional discovery, purchase, and product interactions. Think pit crew for AI developers and enterprises. 

This role is remote, with preference in Toronto,ON; Boston,MA; or Santa Clara,CA.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

You already:

• Are uncompromising in making experience exceptional, end-to-end.
• Proactively communicate, initiate discussion, and have built productive cross-functional relationships in previous roles.
• Believe in transparent, self-serve solutions to help customers and reduce their effort.

You will:

• Own CX Initiatives: Drive end-to-end projects, ensuring accountability and eliminating friction across the customer lifecycle from discovery to adoption.
• Resolve Pain Points: Lead their identification and swift resolution, taking a hands-on approach to ensure customer satisfaction.
• Advocate for Customers: Influence internal teams with CX mindset to ensure our brand promise is reflected in every touchpoint.
• Cultivate Customer Relationships: Engage directly with key customers, amplifying their perspective through interviews and site visits.
• Build Self-Serve Resources: Develop and maintain customer-facing touchpoints, ensuring information is accurate, transparent, and well presented.
• Track CX Metrics: Establish feedback loops, delivering useful insights to inform product development, marketing strategy, and overall business decisions.

You Have:

• 5+ years in CX, project management, or similar, with strong customer-facing experience.
• Proven track record driving complex cross-functional initiatives to completion.
• Experience in technical/hardware environments, or with a focus on CX excellence.
• Strong product instincts; data-driven mindset.
• Exceptional communicator; influences and engages stakeholders.
• Thrives in fast-paced, dynamic environments; manages multiple projects.
• Highly organized and detail-oriented.

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been licensing conditions set  by the U.S. government.

Our engineering positions and certain engineering support positions require access to information, systems, or technologies that are subject to U.S. Export Control laws and regulations, please note that citizenship/permanent residency, asylee and refugee information and/or documentation will be required and considered as Tenstorrent moves through the employment process.

If a U.S. export license is required, employment will not begin until a license with acceptable conditions is granted by the U.S. government.  If a U.S. export license with acceptable conditions is not granted by the U.S. government, then the offer of employment will be rescinded.