Customer Education Manager

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities.  MaintainX powers operational excellence for 12,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

Reporting to the Manager of Customer Education, the Customer Education Manager will be responsible for designing, producing, and maintaining educational content for MaintainX’s customer education channels, including the customer academy and video library. This role will focus on authoring content that enables MaintainX users to develop core competencies through certifications and learning paths constructed from eLearning modules. In this role, you will work closely with the Client Success, Product, and Marketing teams to understand the educational needs of our customers and integrate those insights with our organizational vision to develop high-quality skill-based content. You will also lead localization efforts within the team, extending the reach of educational content to global audiences.

• Define educational content requirements, in consultation with internal subject matter experts, to support customers’ development of key MRO-related skills and competencies.
• Research customer personas to understand what motivates them to learn about the MaintainX product.
• Use models such as ADDIE and SAM to develop instructional content that helps customers adopt new and existing MaintainX features.
• Manage the localization pipeline for educational content.
• Regularly audit educational channels such as the MaintainX Academy and MaintainX Video Library to identify content in need of updates.
• Develop and execute a content maintenance strategy calibrated to the product roadmap and customer engagement/impact.
• Help define the Customer Education roadmap in collaboration with your broader team.
• Provide consultation to other Customer Education team members on curriculum and content design.

• A minimum of five (5) years experience in an education-related role, such Customer Education, Training & Enablement, Learning & Development, or teaching.
• A minimum of three (3) years experience developing eLearning content.
• Proficiency with video production tools such as Camtasia.
• Proficiency with course authoring tools such as Articulate, Adobe Captivate, or Parta.
• Familiarity with learning management systems.
• Experience collaborating with subject matter experts (SMEs) for content ideation and review.
• Experience localizing educational content for global audiences.
• A strong ability to communicate technical concepts in accessible and concise language.
• An acute eye for detail when it comes to grammar, aesthetics, and consistency.

• Fluency in Spanish and/or French
• Work experience in industrial maintenance and/or manufacturing.
• Experience using CMMSes and/or Enterprise Asset Management systems.
• A maintenance and/or reliability-related certification, such as CMRP or CRE.
• Experience working for companies with rapidly changing products, particularly software-as-a-service (SaaS).
• Familiarity with project management tools (e.g. Jira, Notion).
• Familiarity with a Customer Academy LMS, such as WorkRamp or Skilljar.

The Customer Education team makes it our mission to ensure that any knowledge customers need in order to achieve their goals with MaintainX is at their fingertips. We apply a humble and empathetic design methodology that keeps the deskless workforce at the center of everything we do. We deliver content through eLearning and instructor-led training channels to educate MaintainX customers in the medium that best suits their needs. Above all, we have an unwavering commitment to quality and accuracy that is reflective of MaintainX’s world-class product. 

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
• We believe in meritocracy, where ideas and effort are publicly celebrated

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.