Control Manager, Vice President

Job Description
As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management protects and defends the firm against operational, regulatory, and reputational risk. While effectively managing risk, we meet our commitments to keep our clients' money safe and act as a driving force behind the strategic priorities that will protect our business in an ever-changing landscape.
In this role you will be aligned to support Asset & Wealth Management's US Wealth Management Client Operations team which is an integrated team focused on supporting Bankers and Financial Advisors in delivering an exceptional end-to-end client lifecycle experience including account opening and Know Your Customer (KYC) initial and periodic renewal processes, and ongoing account management.
Job responsibilities:

• You will develop, enhance, and monitor the risk and control framework & enable strategic initiatives by providing risk and control design expertise and navigational assistance to help connect the dots across multiple lines of business

• Advise and influence senior leaders / business executives on key decisions and major risk and control initiatives

• Perform walkthroughs and assist lines of business with process mapping and risk identification, designing both the controls framework and individual controls, and testing the controls

• Ensure operational practices are in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment with ongoing monitoring and assessment of operational risk and control environment

• Perform end-to-end issue/action plan workflow, including root cause analysis, and working with Wealth Management Client Operations and other impacted stakeholders to develop action plans and milestones to address identified gaps, provide controls design guidance during execution of the action plans, validate completion of the action plans and any associated remediation

• Identify meaningful metrics to inform on the health of the operational risk and control environment & manage projects and initiatives on risk & controls (e.g. awareness programs, risk expos, trainings, etc.)

• Develop enhanced reporting for controls through use of automation & present findings and recommendations to Control Management Client Operations, and other stakeholders.

• Present regular updates to senior Control Management Client Operations, and other stakeholders related to the ongoing risk, control, and issue/action plan portfolio

• Maintain strong engagement across multiple stakeholders and collaborate with local, regional & global stakeholders and stay abreast on risk and control agendas

• Develop junior team members both formally and informally, including serving as a mentor to help them develop their risk management skills and domain knowledge

Required qualifications, capabilities and skills:

• Bachelor's degree or equivalent in Business Administration, Finance, Economics, Accounting or related field

• Extensive relevant experience in the financial services industry, process improvement, and / or risk management

• Knowledge of and experience with:

• Proactive control and risk management mindset; ability to articulate control gaps and escalating issues to senior management

• Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables

• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions

• Critical thinker, proactively seeks out best practices and constant improvement

• Strong, written and oral, communication and organizational skills

Preferred qualifications, capabilities and skills:

• Experience with Banking/private banking, wealth management, and/or asset management processes, regulations, and associated risks with a focus on client onboarding, maintenance, and Anti-Money Laundering and Know Your Customer

• Experience with or as a regulator, internal or external audit, and/or compliance is a plus

• Familiarity with Internal Controls, including the three lines of defense model of internal controls

• Experience with Issues management governance and execution at a large financial institution

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.