Consultant, Learning & Development (Instructional design)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Are you passionate about learning and development? Do you enjoy designing innovative and inspiring training programs?

Join our dynamic Quebec Claims team as an Instructional Designer, Learning & Development! Reporting to the Director, Learning and Development, you will drive the creation of training programs that support our Claims teams in Quebec. Your mission: analyze learner and organizational needs to design engaging and relevant continuous training for employees at all levels. You will use your project management skills to develop technical, operational, and interpersonal training.

What you'll do here:

• Analyze partner needs to create tailored training solutions.

• Collaborate with subject matter experts and operational teams to develop and update training programs.

• Design, write, and storyboard interactive training content and assessments.

• Integrate new learning trends into the design of effective learning tools.

• Manage multiple design projects simultaneously, ensuring smooth communication and close collaboration with stakeholders.

What you bring to the table :

• Bachelor’s or Master’s degree in training management, educational technology, or a related field, or any equivalent combination of education and experience.

• 2 to 5 years of experience in a similar instructional design role.

• Experience in the property and casualty insurance industry, ideally in claims adjusting, is an asset.

• Proven project management skills and ability to work as part of a team.

• Knowledge of Office 365, Articulate, and Adobe.

• Experience with a Learning Management System (LMS).

• Autonomy, efficiency, and adaptability in a constantly evolving environment.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• No Canadian work experience required, but must have authorization to work in Canada.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.