People Operations Advisor, North America

ABOUT INNOCAP

Innocap is the leading Dedicated Managed Account Platform (DMAP) globally, providing institutional allocators with a superior way to structure, access, and oversee their alternative investments. With over US$125 billion on the platform and more than 530 employees across the globe, we are transforming how allocators access and manage alternative investments.  

Powered by our people, processes and purpose‑built technology, Innocap is seeking forward-thinking individuals to join us on our exciting journey. At Innocap, you won't just manage what’s here today. You’ll build what comes next. Here, careers are about building, not maintaining.  

We give our people the freedom to think boldly, move quickly, and create real impact with less red tape. Driven by transformation, trust and collaboration, we never settle for the status quo and are constantly finding better ways to serve our clients and actively shape the future of the investment industry. 

At Innocap, your work makes a difference every day – and helps build what’s next for our clients, the industry, and your career. 

Because the future doesn’t build itself. We do. 

ABOUT THE ROLE

Our Talent & Culture team is seeking a proactive, detail-oriented, and employee-focused Advisor, People Operations to help deliver an exceptional employee experience across our North American workforce.

In this role, you will manage and administer key People Operations programs and processes across Canada and the U.S. Acting as a trusted resource for employees and managers, you will support benefits, leaves, HR policies, employee programs, workplace requirements, and employee lifecycle activities. Partnering closely with employees, managers, Payroll, HRIS, Talent Management, Talent Acquisition, and external providers, you will play a key role in ensuring our people programs and processes are efficient, compliant, and delivered with a high standard of service. Primary responsibilities will include:

• Manage employee lifecycle processes across Canada and the U.S., including onboarding, employment changes, leaves, and offboarding.

• Serve as a trusted resource for employee and manager questions related to benefits, policies, programs, and workplace requirements.

• Administer benefits, retirement, leave, accommodation, and return-to-work programs in partnership with employees, managers, providers, and insurers.

• Maintain employee records, HR documentation, employment letters, and verifications with accuracy, confidentiality, and attention to detail.

• Partner with Payroll, HRIS, and external providers to ensure accurate employee data, transactions, reporting, and program administration.

• Oversee Health & Safety activities, compliance reporting, audits, and regulatory recordkeeping requirements.

• Maintain HR policies, employee resources, and employee guide updates for North America.

• Identify opportunities to improve processes, reporting, and service delivery across the employee experience, while supporting broader Talent & Culture initiatives and projects.

PRIMARY QUALIFICATIONS & SKILLS

• Bachelor's degree in Human Resources, Industrial Relations, Business Administration, or a related field; CRHA designation is an asset.

• Demonstrated experience (5+ years) in Human Resources, People Operations, Benefits, or HR Administration, including responsibility for key programs and processes.

• Demonstrated ability to handle highly sensitive and confidential information with discretion, sound judgment, and professionalism.

• Strong knowledge of employee lifecycle processes, benefits administration, leave management, and HR policies.

• Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and administrative processes simultaneously.

• Excellent written and verbal communication skills in both French and English, given the international nature of the role.

• Detail-oriented with a strong focus on confidentiality, documentation, process management, and operational excellence.

• Comfortable learning and leveraging HR technologies, reporting tools, and emerging solutions, including AI, to improve efficiency, accuracy, and service delivery.

• Collaborative, adaptable, and comfortable contributing to a broad range of Talent & Culture initiatives within a small, hands-on team.

Please note that the role is hybrid (mix of remote and in-office).

#LI-Hybrid

Innocap is an equal opportunity employer. We are dedicated to hiring diverse talent and fostering an inclusive, equitable, and people-first culture where everyone feels valued, respected, and empowered to contribute fully – regardless of their background. With employees across the globe, we firmly believe that the unique perspectives and strengths of our people help us grow stronger and allow us to better serve our clients.

If you require accommodation at any stage during your application process, please let us know.  

Innocap's Global Privacy Notice