Collections Specialist

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers access to fast and flexible funding for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Collections Specialist I who will play an active role in working to recover outstanding balances of Toast Capital Loans. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. 

A day in the life (Responsibilities) 

• Manage delinquent accounts across different lending products
• Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account
• Work cross functionally with billing, accounting, and operational risk teams 
• Address customer questions, concerns, and inquiries related to outstanding transactions 
• Track and report portfolio performance metrics 
• Assist with process improvement initiatives for Toast Capital Collections

What you'll need to thrive (Requirements)

• 1-2 years of relevant collections experience in the lending field 
• Ability to work under pressure and strong attention to detail 
• Ability to follow process and procedure throughout complex customer interactions.
• Highly organized, self-motivated, flexible, and adaptable
• Strong written and verbal communication skills 
• Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements

Special Sauce* (Nice to Haves)

• Familiarity with Salesforce and Excel
• SQL is a plus

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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