Cold Wallet Operations Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
The BitPlat Operations team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders. You are a leader with a deep interest and passion for Bitcoin who has a history of impact in high performing operational teams. You will help expand our existing Bitcoin product line into a portfolio of crypto-based services. You will support the management of our Crypto business in multiple critical areas including liquidity management, custody and cold storage. You will be expected to help identify and remediate operational issues in multiple areas as well as managing key external partners, participating in cross-functional projects and supporting product development. In addition:
You Will

• Coordinate and execute the company's day to day custody operations, ensuring end-to-end process requirements are completed with precision.
• Help manage custody / cold storage while mitigating security and financial risks.
• Collaborate with partners -both internal and external - to improve points of failures, resolve partner issues, document all critical processes and drive accountability / performance.
• Collaborate across cross functional constituents including the Block engineering, security, product, finance, legal, compliance, customer support, data science and risk operations.
• Leverage and analyze multiple sources of data to inform business decision making and optimizations.
• Drive operational efficiency with measurable outcomes.
• Evaluate existing documentation management and implement more thorough and efficient methods.

You Have

• 4+ years of payment operations experience, preferably in a fast moving technology or financial services company. Entrepreneurial drive is key.
• 2-3+ years of Bitcoin knowledge or experience.
• Solid understanding of the financial services industry and its current evolution, specifically in cold wallet management.
• Experience with developing a rapidly scaling business and related operation.
• Experience with trading operations & asset custody.
• Strong analytical skills that can drive the development of reporting, tools, and other business processes to smooth operations and enable analysis of nascent industry movements.
• A team player who utilizes influence to drive outcomes with internal & external stakeholders.
• Knowledge of Bitcoin and familiarity with broader blockchain technologies is a plus.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$148,700 - $223,100 USD
Zone B:
$141,300 - $211,900 USD
Zone C:
$133,800 - $200,800 USD
Zone D:
$126,400 - $189,600 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.