CMMS Admin

Responsibilities:

• Participate in transition meetings related to FAMIS 360 and integrated systems (e.g., Yardi, JDE, MEM, Serraview, CoStar).

• Attend FAMIS 360 training sessions, including guest and full user trainings.

• Participate in 360 Systems Administrator training sessions.

• Collaborate with the C&W TDS Delivery Manager and account team during configuration and setup.

• Configure property settings (accounting codes, language designation, business hours, contacts).

• Manage user security profiles.

• Assist with data loading and configuration adjustments.

• Own the FAMIS 360 system and ensure its proper use and configuration.

• Serve as the primary point of contact for account team members regarding FAMIS 360-related questions and support.

• Monitor and address system-generated support requests.

• Support account team users with password resets, security changes, and general inquiries.

• Coordinate with C&W IT for system issues, maintenance, and enhancements.

• Inactivate properties no longer managed by C&W (update quarterly billing).

• Manage user additions and removals based on SOP and SOC compliance.

• Oversee pick list values and configuration options.

• Maintain Vendor, Asset, Schedule, Inventory, and other deployed modules.

• Provide training or coordinate with C&W IT for ongoing training activities.

Qualifications:

• Strong understanding of FAMIS 360 and related integrated systems.

• Self-driven, organized and ability to work in a fast-paced environment.

• Excellent communication skills and ability to work collaboratively with cross-functional teams.

• Proficiency in system administration tasks, including user management and configuration.

• Detail-oriented and proactive in addressing system-related issues.

• Familiarity with property management and compliance requirements.

• Strong knowledge in Real Estate Facilities Management preferred.