Client Services Specialist (Training Management Systems)

About This Role

At CAE, we are all for partnerships built on trust.

CAE is seeking a Client Services Specialist (Training Management Systems) to join our CAE Maintenance Training Services Team.

The successful candidate will provide administrative and troubleshooting support for subscribed Customer Accounts, focusing on learning and compliance activities.

This role involves collaborating with all Training management divisions, including Technical Support for escalations, and the sales and accounts team for implementations and workflow management. We have a strong preference for candidates with experience in Airline/MRO operations, particularly in training and scheduling.

The ideal candidate will demonstrate excellence in customer service, with a commitment to providing quality and timely support. Proven ability to thrive in a fast-paced environment and address new challenges effectively is essential. We seek a team-oriented individual who consistently contributes high-quality work. If you possess a background in Airline/MRO operations and excel in dynamic work environments, we encourage you to apply.

The role:

• Provides 1st level customer service and support (Telephone / Ticketing System / Email)

• Provide administrative support for learning management activities.

• Manage the customer LMS sites – keeping courseware up to date/User profiles/site Configuration ownership.

• In collaboration with the operator compliance manager, administrate the customer qualifications (expirations/records/documentation)

• Works collaboratively in a team environment with advanced support teams, account managers, implementation, and development resources to meet customer expectations.

• Works with the sales and accounts team to create standardized processes and best practices to deliver a consistent customer experience, increase retention, and improve market share among customers within the region through up selling and cross selling.

• Communicates effectively in written and spoken English with co-workers and customers around the world.

• Demonstrates a strong sense of urgency for sensitive issues.

• Develops understanding of the user interfaces to investigate customer queries and issues.

• Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs.

• Committed for delivering the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.

• Other potential engagements in other work areas within the company.

Requirements:

• Bachelor's degree or equivalent vocational experience strongly desired.

• Airline/MRO Industry background is strongly desired – Preferably in training administration/scheduling.

• Experience with LMS systems / training management is a must (administrative level)

• Professional fluency in written and spoken English.

• Previous Customer Support/ Technical Helpdesk/ client relations role. experience (2-4 years) desirable.

• Excellent telephone manners and customer service skills

• Excellent analytical and troubleshooting skills.

• Demonstrates good time management and priority setting skills.

• Demonstrates effective teamwork skills.

• Demonstrates ability to work under pressure and handling complexity and/ or ambiguity.

• Experience using Salesforce and/or other Service Desk tools.

• Must be organized, able to multi-task and work in all areas as needed.

• Must be willing to work out of hours / weekends for special projects if requested.

Why Join Us?

• Be part of a global leader in aviation training and technology.

• Work in a dynamic, innovative environment that values continuous improvement.

• Opportunities for professional growth and development.

• Competitive compensation and benefits package.

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CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected]