Client Onboarding Specialist

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus). 

*A select number of positions require full-time in office attendance* 

As a member of the sales team, you will be a part of a dynamic and results-driven team responsible for generating revenue for our internal products and surpassing targets and goals. We are looking for an intensely motivated and passionate customer experience representative who will be responsible for helping our customers build and execute successful campaigns and generating revenue for our publisher clients. 

What you'll be doing: 

• Onboard new clients 

• Assist new clients in setting up their first campaign 

• Achieve sales targets by assisting clients renew their campaigns 

• Maximize revenue generation opportunities and customer retention strategies 

• Develop and maintain comprehensive understanding of customer’s business, as well as current industry knowledge  

• Help customers optimize campaigns and secure budgets for long-term revenue growth 

• Act as day-to-day liaison with advertisers 

• Identify trends and market conditions to pinpoint high value optimization and sales opportunities  

What you'll need to be successful: 

Must haves:  

• Previous experience in client-facing digital media including, but not limited to, online advertising, media buying, affiliate marketing, or account management 

• 1 to 2 years of experience working in a similar role. 

• Familiarity with online pricing models – CPM, CPC, CPA, etc. 

• Understanding of programmatic advertising and the digital advertising ecosystem 

• Strong understanding of digital media sales and publishing 

• Ability to work in a high stress, fast paced environment 

• Self-motivated, competitive, results-oriented, and responds strongly to incentives 

• Strong communication and negotiation skills 

• Strong analytical skills 

• Proficient in Microsoft Office (specifically Excel) 

• A minimum of technical understanding regarding HTML and webmaster analytic tools 

Nice to Haves:  

• The Trade Desk certification, Google Ads certification 

• Salesforce experience 

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. 

In this role you may be exposed to adult content