Claims Assistant I

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Nous recherchons un(e) agent(e) indemnisation I pour rejoindre notre équipe en pleine expansion ! Vous serez chargé(e) de fournir une assistance administrative et un service client de qualité en première ligne dans le cadre du règlement des sinistres d'assurance.
Ce que vous ferez ici :

Engagement en vers le client

• Offrir une expérience client hors du commun en ayant une approche professionnelle et empathique.

• Gérer efficacement les appels difficiles en étant à l’écoute et en recadrant l’objectif de l’appel avec le client.

• Communiquer clairement et s’adapter aux besoins du client (courriel/sms/appels)

• Participer activement, dans les limites de son rôle,  aux événements ‘’Catastrophe’’

Gérer efficacement le travail et Exceller dans les activités de bases

• Assurer le soutien et le suivi des étapes des processus afin de respecter les normes et les délais de service établis.

• Utiliser adéquatement les outils & les processus disponibles afin d'optimiser la gestion des dossiers de réclamation.

• Simplifier les choses, en faisant la promotion des options digitales pouvant faciliter et accélérer l’expérience client. (Espace client,  Estimation numérique, SMS, CHAT et autres). Respecter la préférence de communication du clients (appels versus courriel).

• Documenter chaque dossier de façon complète, exacte et détaillée afin de s'assurer des suivis efficaces et conformes

• Collaborer efficacement avec les experts en  sinistre en tout temps.

• Offrir une prestation de travail continue afin d’atteindre les objectifs de productivité du secteur.

Productivité

• Travailler efficacement dans son plan de travail  afin de conserver le contrôle de ses activités et tâches en tout temps.

• Maîtriser les différents systèmes et outils informatiques.

• Exécuter son travail avec qualité et efficacité : 

• Annoter le dossier avec détails

• Faire avancer le dossier en respectant les limites de son rôle

Profil recherché :

• Diplôme d’études secondaires ou collégiales, incluant une formation en administration des affaires, ou toute combinaison équivalente de formation et d’expérience.

• De 3 mois à 1 an d’expérience professionnelle.

• Capacité à maintenir un niveau de performance élevé et constant, tant en termes de précision que de volume de travail.

• Excellentes aptitudes à la communication, avec un sens aigu du service à la clientèle.

• Maîtrise des outils informatiques ou formation aux applications bureautiques courantes, incluant d’excellentes compétences en saisie de données.

• Aucune expérience de travail au Canada n’est requise, mais vous devez être autorisé(e) à y travailler.

• Bilingue (français et anglais). Nécessité d’interagir sur une base régulière avec des collègues/clients partout au pays.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.