The Organizational Change Management Analyst supports user adoption of new systems and processes through communication, training, and stakeholder engagement across multiple project releases.
This is a remote position.
Project DescriptionThe client through the Environment and Protected Areas (EPA) ministry is modernizing its regulatory ecosystem by consolidating multiple disconnected platforms into a single integrated Digital Regulatory Assurance System (DRAS). The project focuses on digital transformation, modernization of regulatory operations, process standardization, and improving stakeholder experience for both internal staff and external users.
The Organizational Change Management (OCM) Analyst will support change planning and adoption activities across multiple DRAS releases, ensuring users are prepared for new systems, processes, and ways of working. The role emphasizes communication, stakeholder engagement, training coordination, adoption monitoring, and post-release feedback analysis.
Education & Certification
- Bachelor’s degree in a related field
- PROSCI or CCMP certification (mandatory)
- Mandatory Experience Requirements (5+ Years)
- Experience developing and delivering communications and presentations for multiple stakeholder groups
- Experience preparing stakeholder-facing materials
- Strong written and verbal communication skills
- Experience drafting key messages and organizational communications
- Experience developing:
- Change Management Strategies
- Change Plans
- Communication Plans
- Stakeholder Engagement Plans
- Training Plans
- Change Readiness Assessments
- Experience monitoring:
- Adoption metrics
- Stakeholder inquiries
- Resistance management
- User feedback
- Experience supporting follow-up actions and adoption strategies
- Experience leading post-release feedback collection and analysis
- Ability to translate insights into actionable recommendations
- Experience contributing to continuous improvement initiatives
- Experience collaborating with:
- Project teams
- SMEs
- Internal and external stakeholders
- Leadership groups
- Experience supporting multiple concurrent releases/projects
- Experience working within strict timelines and delivery schedules
Technical & Communication Skills (3+ Years)
- Experience translating technical language into business-friendly communication for non-technical users
- Experience communicating both business and IT changes
- Direct experience facilitating organizational change initiatives
- Experience driving stakeholder readiness and adoption
- Experience defining and measuring:
- Change success metrics
- Adoption KPIs
- Progress reporting
- Experience building effective relationships with:
- Leadership
- Stakeholders
- Cross-functional teams
- Experience handling multiple initiatives simultaneously under tight deadlines
- Support internal and external OCM strategies across DRAS releases
- Draft and coordinate communications
- Deliver stakeholder engagement activities
- Identify training and readiness gaps
- Monitor adoption and resistance
- Conduct post-release feedback analysis
- Create response and adoption improvement plans
- Align OCM activities with project schedules and release timelines
- Support lessons learned and continuous improvement activities
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