We are seeking a Business Process and SOP Intern to support our teams in enhancing operational excellence and efficiency. This is an exciting opportunity to gain hands-on experience in creating, updating, and improving Standard Operating Procedures (SOPs) while collaborating closely with teams across operations support.
Responsibilities
Assist in developing and formatting Standard Operating Procedures (SOPs), work instructions, and process maps.
Support the creation of clear, high-quality documentation aligned with operational needs.
Help maintain version control and organize documentation.
Collaborate with subject-matter experts, training teams, support functions, and frontline staff to ensure processes are accurate.
Participate in process improvement workshops and business process mapping initiatives.
Gather feedback from stations, SMEs, and other teams.
The role involves daily (or regular) communication with pan-Canadian stakeholders.
Qualifications
Currently pursuing a bachelor’s degree in logistics, operations, industrial engineering, or a related field.
Interest in operational processes, logistics, and process improvement.
Proficient in Microsoft 365, including Excel, Word, and PowerPoint.
Knowledge of process mapping tools (e.g., Lucidchart, Visio) is a plus.
Strong writing and structuring skills with attention to detail.
Proactive, detail-oriented and solution-driven mindset.
Strong collaboration and communication skills.
#LI-DNI #IG-DNI
Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.
Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.
Apply Now.
Top Skills
Intelcom- Dragonfly Montréal, Québec, CAN Office
200-1380 William Street,, , Montréal, Quebec , Canada, H3C 1R5
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