Business Process Analyst, Temporary

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at .

The Opportunity:

We’re looking for a Business Process Analyst to join our Client Solutions team for 12 months.

Reporting to the Director, Continuous Improvement, the Business Process Analyst is responsible for identifying and developing business process requirements, outputs, inputs, steps, roles & responsibilities, and stakeholders within the Process Engineering journey. Core duties include end-to-end process mapping and designing or redesigning business processes to improve operational efficiencies.   

Other responsibilities include:

• Assisting in the development and delivery of process engineering activities  
• Understanding, documenting and analyzing processes to inform potential future state solutions
• Bridging the gap between people and process by aligning participant expectations and business needs into robust documentation that is usable, sustainable and add value to end users

Who you are:

• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• Assess current process documentation where available with an eye toward continuous improvement
• Identify gaps in process documentation against desired end state
• Support automation/migration of processes
• Assess, analyze, recommend remediation and improvement roadmaps
• Create/update and/or deliver process documentation materials to stakeholders
• Partner with cross-functional teams and build relationships to collaborate on process efficiency and drive business change
• Quantify benefits to assist with prioritization of improvement recommendation
• Establish metrics and KPIs to drive data informed decisions when applicable
• Effectively communicate key process changes, summarize new features and applicability and present to stakeholders
• Perform process mapping using industry accepted techniques and methodologies
• Document processes into Standard Operating Procedures (SOPs) for processes

Your experience and skills:

• Bachelors in BA or related field, or equivalent combination of education and experience
• Minimum 5 years’ experience dedicated to process analysis & documentation
• Advanced computer skills including proficiency with MS Office (MS Excel, PPT, Word and Note), MS Visio (data flow and process documents), and MS Project
• Business experience in the financial services industry primarily in Contact Centre  Operations with solid functional knowledge
• Proven record of high performance and achievement in past positions
• Lean Six Sigma Black Belt or equivalent process improvement designation is an asset
• Exceptional analytical and documentation skills
• Excellent presentation building/delivery and communication skills
• Excellent relationship building skills – ability to work effectively with people at all levels in an organization
• Minimum 3 to 5 years’ experience in a relevant industry in a business improvement, business analytics or a related role
• Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $83,000 - $95,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.