Client Success Associate (SaaS / iPaaS, Remote)

At Flexspring, you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that will allow you to develop new skills and progress in your career.

Who We Are

Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently.

The Role

We are hiring a Bilingual (EN/FR) Operations Specialist to support a broad range of operational initiatives across the company. This is a versatile, high-impact role that works closely with C-level leadership and cross-functional teams to bring structure, visibility, and follow-through to complex initiatives. The scope spans process optimization, operational coordination, data reporting, back-office improvements, and international expansion support. This role is a great fit for someone who enjoys offering outstanding customer support and has coding and API experience. No two weeks will look the same. If you thrive in ambiguity, enjoy solving messy problems, and take pride in turning high-level direction into clear execution, this role is for you.

What You'll Do

Executive & Strategic Operations Support

• Partner directly with C-level leadership to support daily operational priorities and cross-functional initiatives.
• Translate high-level direction into structured action plans, follow-ups, and execution tracking.
• Coordinate across Accounting, Sales, Customer Success, and Delivery to ensure alignment and timely completion of key initiatives.
• Support leadership in preparing materials, reporting, and structured presentations when needed.

Process Management & Optimization

• Identify inefficiencies across administrative and inter-departmental workflows.
• Lead practical improvements to processes between Sales, Accounting, AR, and Customer Success.
• Contribute to back-office optimization initiatives, including exploring AI-enabled process enhancements.
• Document and standardize procedures to improve speed, clarity, and accountability.

International Expansion Support

• Support operational aspects of European expansion initiatives.
• Coordinate cross-border workflows and ensure alignment with European time zones and partner expectations.
• Assist in adapting internal processes to support international growth.

Data, Reporting & Visibility

• Maintain and improve operational dashboards and performance reporting.
• Ensure data accuracy and integrity across CRM and operational systems.
• Provide structured insights to support decision-making.
• Track key metrics and deadlines to ensure visibility and follow-through.

Cross-Functional & Partner Collaboration

• Collaborate with external partners on operational coordination.
• Support AR oversight and coordination with Accounting.
• Facilitate clear handoffs and communication between departments.
  

What You Bring

Must Have

• BA/BS Degree
• 2–5 years of experience in Business Operations, Operations, Sales Operations, or a similar role.
• Full professional fluency in English and French is required; comfort in conducting meetings and preparing written materials in both languages is essential.
• Experience in a SaaS or B2B environment preferred.
• Strong analytical ability and attention to detail.
• Comfort working with CRM systems and operational tools (Salesforce experience preferred).
• Ability to operate with limited information and take initiative without waiting for detailed instructions.
• Strong ownership mindset and high level of accountability.
• Comfort working in ambiguity and managing shifting priorities.
• Ability to meet tight deadlines and adapt when timelines change.
• Flexibility in working hours when collaboration or deadlines require it, including occasional early mornings or evenings to align with European time zones.

Nice to Have

• Experience working closely with executive leadership.
• Experience optimizing finance or AR-related workflows.
• Additional European language skills (e.g., Spanish, German, or Dutch) are considered an asset.

What You Get

• Work from home with flexible hours.
• 4 weeks of paid vacation annually.
• Comprehensive health benefits package for you and your family.
• Team events and opportunities to connect with colleagues.
• Opportunity to work with cutting-edge technologies.
• Competitive base salary.

For more information about Flexspring, visit: https://www.flexspring.com/

Equal Employment Opportunity Statement

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.