Business Operations Coordinator

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus). 

*A select number of positions require full-time in office attendance*

We are seeking a driven and detail-oriented Business Operations Coordinator to join our growing Product Operations team. In this role, you will support and optimize the day-to-day operations of our advertising platform and affiliate network, working cross-functionally to ensure smooth execution, operational excellence, and continuous improvement. You will thrive in a fast-paced, high-tech environment with a strong learning curve and meaningful opportunities to make an impact.

What you’ll be doing:

• Manage daily ad operations activities to ensure smooth, consistent, and reliable execution across assigned responsibilities.
• Act as a primary point of contact for internal and external inquiries, assessing, troubleshooting, and resolving issues or requests in a timely manner.
• Escalate complex issues to relevant teams or investigate root causes to drive effective resolution.
• Collaborate closely with cross-functional teams including developers, designers, sales, and product to share insights and drive operational improvements.
• Participate in regular meetings to align priorities, progress, and blockers.
• Identify opportunities to automate, streamline, and optimize operational workflows, tools, and processes.
• Monitor trends, flag risks, and proactively propose solutions to improve efficiency and performance.
• Track and analyze operational KPIs, providing insights to support data-driven decision-making.
• Act as a liaison between multiple stakeholders, managing expectations and maintaining strong working relationships.
• Contribute to ongoing and ad hoc operational projects, including risk mitigation initiatives, process improvements, and tool optimization.
• Support operational initiatives and cross-team projects.
• Take ownership of a defined portion of daily ad operations and continuously improve its performance.

What you’ll need to be successful:

Must haves:

• 0–2 years of professional experience in business operations, product operations, ad operations, customer operations, or a similar role.
• Proven ability to collaborate effectively across multiple teams and communicate clearly with both technical and non-technical stakeholders.
• Strong customer service mindset with experience handling inquiries, troubleshooting issues, and managing escalations.
• Excellent analytical, organizational, and communication skills (written and verbal).
• Ability to thrive in a fast-paced, evolving environment with shifting priorities.
• Strong time management and prioritization skills, with the ability to balance multiple tasks simultaneously.
• Results-driven mindset with a focus on delivering measurable impact and operational improvements.

Nice to haves:

• Undergraduate degree or higher in a relevant field.
• Familiarity with Google’s Better Ads Standards and compliance requirements.
• Experience working with ad operations, digital advertising platforms, or affiliate networks.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

In this role, you may be exposed to adult content.