Business Analyst

Velixo is an award-winning leader in Excel-based reporting, planning, and automation solutions tailored for prominent cloud ERP platforms including Acumatica, Sage Intacct, and Microsoft Dynamics 365 Business Central. Our headquarters is located in Montreal, Canada, complemented by a globally-distributed, fully remote R&D team. At Velixo, we pride ourselves on delivering user-friendly, efficient solutions loved by customers, earning top ratings on marketplaces and G2.

Who We're Looking For:

We are seeking an enthusiastic and highly analytical Business Analyst to join our internal IT team. In this key role, you'll analyze, streamline, and enhance our internal processes and evaluate potential tools and technologies to solve operational challenges. You will collaborate closely with our internal teams, bridging the gap between business needs and technological solutions, always with the goal of boosting efficiency and productivity. 

You Will Thrive in This Role If You:

• Are passionate about uncovering opportunities to optimize internal processes.

• Enjoy exploring and evaluating new tools, solutions, and software platforms.

• Have a keen eye for details yet maintain a pragmatic, results-oriented approach.

• Excel at engaging stakeholders, asking insightful questions, and translating complex needs into clear, actionable solutions.

• Are proactive, self-driven, and thrive in autonomous environments.

• Understand how technical implementations affect business workflows and user experiences.

• Value incremental improvements and lean toward iterative enhancements rather than perfect but delayed solutions.

Key Responsibilities:

• Gather, analyze, and document internal user requirements, business needs, and current processes.

• Evaluate and recommend software solutions, tools, and platforms that align with our internal goals and scalability.

• Coordinate closely with internal stakeholders (Finance, Customer Success, HR, etc.) to identify areas of improvement.

• Create detailed functional and technical documentation to guide tool implementation and process improvements.

• Perform acceptance testing for internal solutions, capturing and addressing issues promptly.

• Communicate clearly with teams, offering ongoing support, clarification, and training as necessary to ensure smooth adoption of solutions.

Required Qualifications:

• Bachelor’s degree in a business or STEM-related field.

• Minimum of 5 years’ experience as a Business Analyst or Systems Analyst, ideally within internal IT teams.

• Exceptional analytical and problem-solving skills.

• Strong ability to research, evaluate, and recommend software solutions and internal process improvements.

• Excellent written and verbal communication skills in English.

• Experience creating high-quality documentation including functional requirements, user stories, and process flows.

• Comfort working in a remote, agile, and collaborative team environment.