Business Analyst

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 
 
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 
 
As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

The Business Analyst will play a critically important role in ensuring the successful deployment of our software solutions to our clients. The key aspects of this role will include:  

• Providing expert consultancy services related to software configuration, implementation, training, systems analysis, and data migration. 

• Capturing and formally documenting customer / product requirements.  

• Understanding our client’s unique needs and how we tailor our software to maximise the value for our customers, ensuring a smooth and efficient implementation process. 

• Writing requirements 

• Provide onsite and remote consultancy, support and training to clients during pre-sales, implementation, go-live and post live stages. 

• Work with clients to configure the CP software in accordance with project documentation and implementation guidelines and quality standards. 

• Carry out data migrations for the client, for both UAT, and live cycles. 

• Create and regularly update software documentation required for clients and required internally. 

• Excellent communication skills and able to liaise at all levels of seniority. 

• Capturing and formally documenting customer / product requirements.  

• Proven experience in client-facing communication and managing client relationships within a software company environment. 

• Strong documentation skills. 

• Experience with software development, analysis, implementation, and project management. 

• Adaptable and flexible approach when working with different clients. 

• Strong problem-solving capabilities. 

• Manages multiple tasks with varying complexity, priorities, and timelines. 

• Demonstrates drive, tenacity, self-motivation and initiative. 

Nice to have 

• Awareness of various technologies (MS office, SQL Server, Cloud technologies, etc.)  

• Public sector (e.g. Healthcare) or private care experience desirable, but not essential.   

We Want You to Bring Your Whole Self to Work 
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  
 
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 
 

Benefits 

✔ 15 Days Annual Leave + public holidays!

✔ Pension Contributions. 
✔ Basic Life Insurance 
✔ Extended Health Insurance including travel insurance. 
✔ Dental Insurance – Cover for routine & emergency care. 
✔ Affinity Groups – Join employee-led communities. 
✔ Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.