Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
To support our teams, we are looking for an Business Analyst to join our Customer Success Operations Team.
This role is a unique opportunity to build strong relationships with EVPs and management board stakeholders within Mirakl’s ecosystem working closely with our Finance, Customer Success, and Marketing teams and to have a transversal view (across functions and regions) on all strategic internal projects and Mirakl clients’ challenges, within a fast-growing technology company, with high visibility and autonomy.
As an Business Analyst, your missions are to:
- Drive Customer Success (CS) target setting & budget in collaboration with Finance
- Run business analysis and support the different teams with KPIs follow-up and goals delivery
- Manage part of the CS toolbox
- Support CS teams by providing standard & regular analyses on Mirakl clients, key categories, e-commerce & marketplace market trends, and commercial events (support from business analysts)
- Identify new data insights required
- Be involve of the transversal meetings and reportings for EVPs & the Management team
- Be the Gatekeeper of our knowledge and expertise
- Collect and coordinate new content creation then ensure proper deployment and communication among the team
Your profile:
- You graduated from a Business or Engineering school
- You have 3 years+ of experience, ideally in PMO roles, Consulting, or Financial analysis
- You demonstrate strong analytical and project management skills
- You are organized, structured, and has a lot of drive with a can-do / will-do attitude
- You thrive in a dynamic, challenging, fast-paced work environment
- You have appetite for e-commerce and marketplace
- You are comfortable using Salesforce
- You have a strong interest in the AI ecosystem and are eager to leverage it to animate the Customer Success community
- You speak English and French fluently
Meet Hamza, Insight Analyst
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
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