Business Advisor, Operational Excellence

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As a Business Advisor in our Claims Optimization team, you will contribute to the success of efficient processes to deliver unparalleled customer service. Your ability to demonstrate a continuous improvement mindset will be essential as you will act as a global representative of the claims department. Autonomous and detail-oriented, you have a passion for process improvement.

What you'll do here:

• Actively lead or participate in process improvement projects, from the initial idea to the implementation and monitoring of solutions.

• Optimize claims management models and work methods to improve efficiency and customer service delivery.

• Build relationships and collaborate with multiple teams and experts to take stock of the current state and define the future state using a process improvement framework.

• Promote change within the company as a factor in achieving our strategic objectives and improving the employee and customer experience.

• Use change management and project management techniques to lead or support the implementation of sustainable change.

• Lead or actively participate in the collection, research, extraction and organization of data to answer specific business questions.

• Perform basic or in-depth statistical analyses and compile results.

• Conduct or support cost-benefit analyses.

• Propose creative business solutions and formulate viable recommendations.

• Transform and effectively communicate complex concepts, both orally and in writing, to a variety of stakeholders, from front-line team members to senior executives.

• Support the development of documentation related to process improvement initiatives, including tools, templates, training materials, analyses, etc.

• Train or assist others to adopt a continuous improvement approach and use a process improvement framework.

• Lead strategic visioning workshops to reinvent claims processes, integrating targeted uses of AI to increase efficiency and customer experience.

What you bring to the table:

• 3+ years' experience as an advisor, analyst or similar role.

• Professional experience in the insurance industry (experience in the claims department is considered an asset).

• Lean Six Sigma certification strongly preferred, will also consider a combination of practical experience or equivalent education.

• Practical experience in project management and change management preferred.

• STEM (science, technology, engineering, mathematics) background preferred.

• Intermediate to advanced experience with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint).

• Intermediate to advanced process mapping skills; value stream mapping experience an asset.

• Analytical skills and strong attention to detail.

• Written and verbal communication skills and ability to popularize complex data and concepts for various stakeholders.

• Strong presentation skills for a variety of audiences.

• Demonstrates a continuous improvement mindset.

• Curious by nature and enjoys delving into complex problems and concepts.

• Positive attitude and ability to establish and maintain good relations with all stakeholders.

• Problem-solving and persuasion skills to overcome resistance to change.

• Team player who can provide and receive constructive feedback.

• No Canadian work experience required, but must have authorization to work in Canada.

• Bilingualism is required (French / English) - Need to interact on a regular basis with colleagues across the country.

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.