Bilingual Investigative Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Fraud management is increasingly important to policyholders. To serve Sun Life’s clients as industry leaders, Canadian Operations’ Fraud Risk Management area will identify, mitigate and respond to criminal threats using various tools, technologies and strategies.

Reporting to the Manager for Fraud Risk Management, the Bilingual Investigative Analyst will work in partnership with Investigators in the identification and investigation of situations involving suspected dishonest, fraudulent and abusive claiming activities pertaining to dental service providers, clinics and plan members.

Applying attention to detail and quick decision-making, the successful candidate will complete several daily tasks, largely focusing on reviewing dental claims for flags representing unusual claiming situations and performing audits. The successful incumbent will collaborate across teams in the prevention and detection of fraud and abuse within the dental landscape.

What will you do?

• Conduct reviews of plan member and service provider claiming behavior to rule out fraud or abuse.

• Using data analysis and audit outcomes, recommend dental providers and clinics for investigation.

• Identify, track and communicate emerging fraud and abuse trends.

• Triage tips and referrals related to inappropriate administration practices of dental providers.

• Provide support to the Investigator on active profiling of dental providers.

• Assist in interviewing plan members and prepare packages for onsite audits.

• Timely collection and documentation of investigative steps and outcomes

• Action and respond to inquiries and escalations.

• Confidently communicate audit findings to a variety of audiences including plan members, service providers and management.

• Assist in the preparation of delist recommendations, regulatory complaints and criminal briefs.

• Promote education and awareness to internal and external stakeholders related to fraud prevention.

• Make recommendations for continuous improvement.

• Keep up to date on trends and schemes impacting benefit plans.

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

• Communications skills both verbal and written.

• Needs to be able to work independently within a fast-paced environment and participate in opportunities to share and learn through group collaboration.

• Knowledge and understanding of contractual language, administration guidelines, and provincial and federal legislation applicable to the industry.

• Decision-making skills and attention to detail.

• Advanced computer skills (Word, Excel, Tableau, Outlook)

• Experience working within audit or investigations.

• University degree or postsecondary education.

Assets:

• Knowledge of dental benefits and dental terminology.

• Minimum of two years dental industry expertise attained through experience working in a dental office.

Reliability status:

• Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).

What's in it for you?

• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.

• We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

• In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.

• A caring, supportive, and inclusive culture

• Flexible Benefits from the day you join to meet the needs of you and your family

• Time off giving you the flexibility to focus on the moments that matter.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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