Bilingual Client Engagement Representative (Fr/Eng)

We are looking for a Bilingual (French & English) Client Engagement Representative to strengthen subscription client relationships by providing insights, training and best practices while upselling new services to existing clients. This individual will introduce potential use-cases and communicate the ROI of implementing best practices with our key strategic partners to increase utilization and achieve our retention goals.

Working Here

At CARFAX Canada, we’re more than just obsessed with vehicles. We’re obsessed with data and its potential to help millions of Canadians in buying, selling, and maintaining vehicles.

But here’s what you really want to know about: the perks. Our team members enjoy weekly, free catered lunches at the office, flexible work that allows us to prioritize work-life balance, 4-day summer work weeks, and a state-of-the-art collaborative environment at our head office at 100 Kellogg Lane, London Ontario. CARFAX Canada also offers competitive wages, exceptional benefits and employee wellness funding, a company matched pension program, parental leave top-up benefits, paid volunteer days, and the list goes on!

Ultimately, every day at CARFAX Canada provides you with the opportunity to engage in meaningful work alongside incredible colleagues. It’s clear—we’re passionate about data and our people!

Key Information

Employment Status: Full-time, permanent

Job Type: Remote - Please note that our ideal candidate for this position lives in Ottawa, Ontario or anywhere in Quebec, Canada. 

Location: London, ON

Please note that we have two operating entities in Canada, CARFAX Inc., and CARFAX Canada. This position is with CARFAX Canada.

Job Details

This role exists to onboard and train subscription customers, thus increasing their utilization of our products, their adoption of new products, and lead them to renewing their subscription services year over year. The role benefits the business by increasing our sales revenue through reducing churn and growing our book of business. We ensure our customers are well positioned to adopt our products in a way that will help them grow their business and see us as business partners, instead of vendors.

Position Responsibilities

• Maintain and maximize revenue across your client-base through increasing product utilization and customer retention through the demonstration of product use-cases and their ROI
• Establish a coaching relationship with assigned accounts
• Collaborate with Regional Sales Managers on executing plans for dealer groups and dealerships in your region
• Prepare and execute presentations to demonstrate value in the CARFAX Canada family of products
• Perform effective training and demos on how to use our products, add products, and address any resulting questions or concerns
• Leverage our CRM database to identify opportunities, run reports, and track and maintain accounts

Education and Experience Required:

• The successful candidate for this position must be Bilingual (French & English
  
• The successful candidate for this position must be located in Ottawa/Quebec. 
• 2+ years of sales or account management experience
• Strong communication, presentation, and negotiation skills
• Excellent time management skills
• A positive attitude and desire to celebrate wins
• Ability to work individually and as part of a team
• Ability to identify and solve problems
• Ability to build relationships
• Demonstrated knowledge of the automotive industry is considered an asset

Equal Opportunity Employer

CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

If you are interested in applying for this position, please visit our website https://www.carfax.ca/careers. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

About Us

CARFAX’s mission is to help millions of people shop, buy, service and sell used cars with more confidence. As a leader in vehicle history and valuation, CARFAX provides impartial and comprehensive information for consumers and the automotive industry. CARFAX‘s Canadian headquarters in London, Ontario supports Canadian and U.S. markets, drawing on billions of data records from thousands of sources, enabling used vehicle buyers and sellers to make informed decisions. CARFAX is consistently recognized as a top employer and business. CARFAX is a part of S&P Global (NYSE: SPGI). Find out more at www.carfax.ca and connect with CARFAX on Instagram, Facebook and LinkedIn.

Our values serve as the foundation of our culture by helping inform the actions and behaviours that make us successful. We strive to integrate these values into how we collaborate, navigate challenges, and make decisions daily.

Objective – Guided by facts, driven by results.

Transparent – Clarity through open and honest communication.

Customer advocate – Putting the customer at the center of everything we do.

Solutions oriented – Turning challenges into opportunities.

Integrity – Where honesty meets action.