Bilingual Claims Operations Specialist (French-English)

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
 

Bilingual Claims Operations Specialist (French - English)

Job Overview

OPENLANE is looking for an Claims Operations Specialist who will be mainly liaising calls to ensure only customers with existing arbitration cases are transferred to the Arbitration team. The position requires the management of timely arbitration between buyers and sellers with the goal of reaching a successful resolution based on auction arbitration policies. In addition, the Claims Operations Specialists will also manage the timely closure of arbitration cases and assisting in filing of new claims

Responsibilities and Duties:

• Responsible in handling customer queries about arbitration case status, payment and refunds inquiries via phone

• Acts as a liaison for the calls being received before transferring the call to the Arbitration team

• Creation of callback tasks in cases where the Arbitration Specialist is unavailable to take the customer call

• Ensuring vehicle data is accurate in preparation for remarketing

• Monitors cases that are pending for more than 24 hours and is responsible for following up with the Arbitration team

• Checking of support cases’ accuracy, making sure that it is tag to the correct arbitration case

• Assisting customers in filing arbitration cases through an online portal

Qualifications & Education Requirements:

• Ability to speak French and English fluently is a requirement

• High School Diploma or equivalent required; Bachelor's degree preferred

• Preferably 1-3 years of automotive, mechanical or body shop experience; dispute resolution experience is an asset

• Experience with automobile brands, equipment, mechanics and structure preferred

• At least 2 years of experience in a call center or BPO company is preferable

• Must have a superior customer service and dispute resolution orientation

• Strong verbal and written communication skill required

• Effective report writing and composition skills required

• Experience and working knowledge of Microsoft Office applications including Excel, Word and Outlook

• Strong management and organization skills

• Knowledge of health and safety practices and policies 

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!