Manage a portfolio of print services accounts by responding to referrals, identifying new sales opportunities, advising customers on products/services, promoting cross-sells, executing CRM activities in Salesforce, and collaborating with account teams to maximize retention and revenue.
Some of what you will do:
The Account Consultant is charged with providing holistic Print sales service to customers. The Account Consultant will respond to referrals from multiple sales channels and respond to new business opportunities with a sense of urgency and with the goal of maximizing sales opportunities. The Account Consultant will manage a portfolio of customers that is aligned to an outside sales territory or alternate sales channel. Periodically, the Account Consultant may transition high value/high potential customers to Account Manager's or Senior Account Manager's in order to drive overall customer productivity. Likewise, the Account Consultant will help transition moderate spenders from the outside sales channel and assume day-to-day management of those accounts in order to maintain continuity for our customers.
Specifically, You Will:
- Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality.
- Advise & promote customers (new/returning) of other offers and new lines of business & business services.
- Partnering with variety of vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects.
- Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
- Identify new sales opportunities with clients and work to grow share of wallet with assigned customers.
- Partners with a Account Specialist, Account Manager, and Senior Account Manager teams (or other functional sellers to maximize sales opportunities.
- Respond to referrals within a Service Level Agreement goals to maximize sales opportunities for the business.
- Maximize account retention by providing service support that exceed customer expectations.
- Expand share of wallet with customers by supporting business strategies that enable print & promo sales.
- Execute Customer Relationship Management activities in salesforce.com.
Some of what you need:
- Post Secondary education in related field (Sales, Marketing or Business Administration).
- Proficiency in French language is required.
- Inside Sales /Account Management background.
- Financial acumen to deliver on business goals.
- 2-5 years sales experience and extensive customer service experience required.
- 1 + years of print sales experience preferred.
Physical demands/working conditions:
Remote
Some of what you will get:
- Base salary plus commission
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more…
#MakeAnImpact
About Us We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the TeamAbout the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Similar Jobs
Big Data • Fintech • Mobile • Payments • Financial Services
Build and ship full-stack web and mobile experiences across Affirm’s consumer products. Responsibilities include breaking projects into tasks, collaborating with product, design, and analytics teams, developing scalable APIs, writing tested and extensible code, monitoring service metrics, supporting on-call operations, debugging, conducting code reviews, and participating in team development and interviews.
Top Skills:
KotlinPythonReactReact NativeVue
eCommerce • Healthtech • Kids + Family • Retail • Social Media
Own end-to-end product analytics for Wishlists and Celebrations, including KPI frameworks, event instrumentation, experimentation, dashboards, and retention analysis. Partner with product and engineering teams to improve multi-sided user experiences and connect behavior to long-term business value. Operate independently as a senior individual contributor while advancing AI-assisted analytics practices across the Data organization.
Top Skills:
AmplitudeChatgptClaudeCursorDbtDevinHexLaunchdarklySigmaSQL
Artificial Intelligence • Cloud • Edtech • HR Tech • Sales • Software • Generative AI
Grow revenue within an existing mid-market customer portfolio through account mapping, inbound and outbound sales, tailored outreach, product demonstrations, business reviews, and strategic account planning. Collaborate with customer success and internal teams to improve retention, customer satisfaction, and expansion opportunities. Build pipeline, manage forecasts, meet sales quotas, develop executive relationships, and mentor sales colleagues while becoming a subject-matter expert in learning and development technology.
Top Skills:
CRMLmsLxp
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
