BI Manager, Operational Reporting and Analytics

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

We're looking for a BI Manager, Operational Reporting and Analytics to manage and mentor a team of talented analysts. Your team is embedded within our operational squads and is responsible for delivering critical insights that drive efficiency and improve customer experience. In this role, you will be a key player in our agile environment, ensuring your team has the skills and support needed to succeed.

Team Leadership and Development:

• Lead, mentor, and coach a team of analysts, fostering a culture of continuous learning and growth.

• Conduct one-on-one meetings and performance reviews, providing constructive feedback and creating development plans.

• Identify skill gaps and organize training sessions to upskill the team in areas like Tableau, Google BigQuery, SQL, and data storytelling.

• Manage analyst assignments to different squads, ensuring balanced workloads and alignment with business priorities.
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Operational Analytics and Strategy:

• Work closely with operational leaders (e.g., customer service, network operations) to understand their data needs and translate them into actionable analytics projects.

• Define best practices and standards for reporting, dashboard creation, and data visualization.

• Ensure the team delivers high-quality, accurate, and timely insights that support operational decision-making and performance monitoring.

• Promote the adoption of new analytics tools and methodologies to enhance efficiency and insight delivery.
   

Agile Collaboration and Delivery:

• Serve as the bridge between your team and the product owners, scrum masters, and other stakeholders in the operational squads.

• Ensure the team’s work aligns with the squad's goals and the broader BI and analytics roadmap.

• Facilitate knowledge sharing and collaboration across different squads and with other analytics chapters.
   

Qualifications

Experience:

• 8+ years of experience in business intelligence, data analytics, or a related field, preferably in the telecommunications industry.

• 2+ years of experience managing, leading, or mentoring a team of data analysts.

• Demonstrated experience working in an Agile/Scrum environment.

Technical Skills:

• Expert-level proficiency with Tableau and Google BigQuery

• Strong SQL skills are a must.

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Soft Skills:

• Familiarity with data modeling and data warehousing concepts.

• Excellent leadership, communication, and interpersonal skills.

• Proven ability to translate complex data into clear, compelling stories and actionable insights.

• Strong problem-solving and critical-thinking abilities.

Working Conditions
Contract type: Full-time (35 hours/week) for Montreal,QC or 37,5 hours/week) for Burlington,ON
Location: Hybrid (1-2 days/week)

If you are passionate about data and want to have a direct impact on strategic decision-making, join us!
 

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]