B.13 IT Hardware Management Specialist (Level 1)[Reliability]

Position: B.13 IT Hardware Management Specialist (L1) (Ottawa)

Location: Ottawa, ON

Job ID#:     n/a            
Mandatory Skills: 5+ Years’ experience
Rate/Salary: Negotiable
Start Date: April 2023

Duration: Contract Position (6 month extendable)
Security Clearance Required: Reliability Status

Language Requirements: English

JOB INFORMATION:

Our end client, a Government of Canada department  has provided to Partner Departments, Level 1 and Level 2 Workplace Technology Support Services. WTS is also responsible for the planning, installation, maintenance and support of the Workplace Technology environment : user workstations, networked printers, peripherals and software.

Our client requires external resources to assist with this work and will establish a Supply arrangement with qualified technical support firms upon which it can draw from.

SCOPE OF WORK

Task Description:

·       The selected contractor will report to the Team Leader of the Workplace Technology Hardware Management team (WTHM) and will work in conjunction with the Workplace Technology Services group/staff (WTS).  The tasks the Contractor will be expected to perform include, but are not limited to, the following: 

·       IT Hardware Management - Involved in several phases of the IT Asset Management lifecycle for WTS using ITIL processes.

·       IT Asset receive, shipments, validate against packing slips and update databases

·       Asset tagging, tracking and data updates throughout lifecycle via databases or generic mailboxes

·       Warehousing / inventory management / physical control (secure storage)

·       Ship/deliver IT Asset inventory to service centres, users or regional deployment centres

·       IT Asset physical inventories

·       IT Asset triage and preparation for disposal

·       IT Asset data sanitization and secure destruction of hard drives (shredding)

·       Monitor stock levels; identify and initiate requests for client based on minimum stock levels

·       Coordinate and complete IT Asset reviews/audits on behalf of the division

·       Lifting and moving equipment weighing up to 25lbs

·       Liaise with internal and external clients and service providers

·       Drive minivan in the Gatineau/Ottawa region (must have valid driver’s licence)

Other duties:

·       Develop and/or maintain process mapping and documentation for WTHM deliverables

·       Assist the Team Leader in his/her deliverables as required

·       Provide support to other members of the team as required

Constraints:

The Contractor must provide their services on-site during regular work hours (between 8:00 and 16:00 hrs) Monday through Friday, generally not exceeding 37.5 hours per week. It is expected, though, that the Contractor will work extended hours as required. As such, the Contractor must indicate their availability to work extended hours.

The Contractor providing the services must be fluent in English and/or in French (speaking, reading and writing) to communicate to senior management, management and team members.

Location of Work:

Work will be conducted from a workstations located in the NCA region (Gatineau/Ottawa).

Required Grids Include the following:

MANDATORY REQUIREMENTS

Name:

Mandatory Criteria – B.13 IT Hardware Management Specialist – Level 1

M.#

Mandatory Requirements

Met or Not Met:

Demonstrated Experience

M1

The Bidder must demonstrate how the proposed resource has a minimum of one (1) year of experience within the last three (3) years of the management of IT desktop assets in several phases of the IT Asset Management life cycle (end to end) using ITIL processes.

** All experience must be gained by bid issuance date **

M2

The Bidder must demonstrate how the proposed resource has a minimum of one (1) year of experience within the last three (3) years in two (2) or more of the following in an IT Asset Management environment:

- Asset tagging & tracking and database updates throughout lifecycle via databases or generic mailboxes

- Warehousing / inventory management / physical control (secure storage)

- Receive shipments of IT Assets, validate against packing slips and update databases

** All experience must be gained by bid issuance date**

M3

The Bidder must demonstrate how the proposed resource has strong communications and interpersonal skills by gaining a minimum of one (1) year of experience within the last three (3) years in the following areas:

- Liaise with internal and external clients and service providers.

** All experience must be gained by bid issuance date **

M4

The proposed resource must hold a valid Reliability security clearance certificate at the time of the bid submission.

POINT RATED criteria

Name:

Rated Criteria – B.13 IT Hardware Management Specialist – Level 1

R#

Point Rated Requirements

Maximum Points

Score

Demonstrated Experience

R1

The Bidder should demonstrate how the proposed resource has experience with verifying goods and/or services as received, as well as reviewing/verifying invoices/ packing slips for accuracy to rectify discrepancies.

• 10 points for every year up to a maximum of 20 points.

** All experience must be gained by bid issuance date **

/20

R2

The Bidder should demonstrate how the proposed resource has experience with the shipment /delivery of IT Asset stock to service centres, users or regional deployment centres.

• 10 points for every year up to a maximum of 20 points

** All experience must be gained by bid issuance date **

/20

R3

The Bidder should demonstrate how the proposed resource has hands-on experience using an IT Asset management system/database for updates, reporting and monitoring stock levels.

- IT Asset physical inventories (desktops & Enterprise data centres)

• 10 points for every year up to a maximum of 20 points.

** All experience must be gained by bid issuance date **

/20

R4

The Bidder should demonstrate how the proposed resource has hands-on experience with coordinating and completing IT Asset reviews/audits on behalf of the division.

• 5 points for every year up to a maximum of 10 points.

** All experience must be gained by bid issuance date **

/10

R5

The Bidder should demonstrate how the proposed resource has hands-on experience processing, developing and/or maintaining process mapping and documentation for IT Hardware Management deliverables.

• 5 points for every year up to a maximum of 10 points.

** All experience must be gained by bid issuance date **

/10

R6

The Bidder should demonstrate how the proposed resource has experience working with MS-Office, including Word, Excel and Outlook.

• 5 points for every year up to a maximum of 20 points.

** All experience must be gained by bid issuance date **

/20

Total Points Available

100

Minimum Pass Mark

65

Resource’s Score

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