Manage AWS operations and governance for a contact center infrastructure. Oversee IAM, permissions, and support cloud operational activities. Collaborate on ensuring system stability and security.
This is a remote position.
We are supporting a large enterprise financial services organization in building out their Enterprise Contact Centre Infrastructure Operations team.
Reporting into a team lead or director-level manager, this role is focused on AWS operations, governance, and infrastructure support within an existing production environment. The position sits at the intersection of cloud operations, access governance, and contact center infrastructure.
Employment Type: 6-month contract (extension possible)
Work Schedule: Able to work Eastern Time business hours
Location: Remote - MUST be physically located in the US (Visa sponsorship is not available)
What You'll Do:
- Manage and maintain AWS IAM (users, roles, policies).
- Oversee access control, permissions, and governance across AWS environments.
- Support day-to-day AWS operational activities.
- Monitor and maintain cloud environments using tools such as CloudWatch.
- Support storage and data operations (e.g., S3).
- Collaborate with internal teams supporting contact center / telephony infrastructure.
- Respond to operational requests and ensure system stability and security.
Requirements
- Strong hands-on experience in AWS operations / infrastructure support.
- Deep experience with: IAM (users, roles, policies), access control and permissions management, AWS account governance.
- Experience with Amazon Connect.
- Experience with AWS services such as CloudWatch and S3.
- Ability to support production environments and handle day-to-day operational requests.
- Exposure to contact center / telephony environments.
- Experience with AWS Lambda, Python, Azure Pipelines.
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