Automation Engineer

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistics

Key Responsibilities:

System Design & Development:

• Design and optimize sorting automation systems, including conveyors, robotic arms, sensors, and vision-based identification technologies.
• Understand how PLCs and microcontrollers work to support automation solutions for sorting processes.
• Understand the integeration of different systems in the automation architecture

nstallation & Commissioning:

• Collaborate with vendors to support the installation and commissioning of automated sorting equipment, ensuring smooth integration into existing operational processes.
• Coordinate with vendors to ensure readiness for installation, managing requirements for building infrastructure, hardware, and software during project execution.

Optimization & Maintenance:

• Monitor the performance of automated sorting systems and identify opportunities for optimization.
• Troubleshoot and enhance sorting accuracy through data-driven analysis and adjustments in both software and hardware.
• Develop reports and dashboards to monitor key performance indicators (KPIs) and measure stakeholder satisfaction metrics within the transportation industry.

Compliance & Documentation:

• Define sorting roles and responsibilities and develop relevant documentation, including SOPs and training materials.
• Create and maintain a comprehensive maintenance process for both corrective and preventive maintenance of sorting equipment.
• Oversee the scheduling and management of preventative maintenance to ensure continued system performance.

Requirement Analysis & Definition:

• Define and document sorting system requirements and project scope.
• Develop business cases, process flows, User Acceptance Test (UAT) plans, and other essential project documents.
• Write user stories, business rules, and business requirements documents (BRD) related to sorting, automation, and containerization.
• Create process models and flowcharts to clarify and deliver system requirements.
• Validate and obtain sign-off on business requirements from subject matter experts (SMEs).
• Resolve conflicts and make independent decisions to meet project goals while adhering to defined requirements.
• Assist in creating training content and participate in train-the-trainer sessions to support end-user adoption.

Collaboration:

• Work closely with cross functional teams including engineers, software developers, and production teams to ensure automated sorting systems meet operational requirements.
• Collaborate with suppliers and vendors to source and implement new automation technologies.
• Provide first-line support during system rollout, gather feedback, and define next steps for pilot projects and future phases.

Qualifications:

• Experience: 2-5 years of experience in the transportation and logistics industry, with hands-on experience in automation engineering and process optimization.
• Education: Bachelor’s degree in Automation Engineering, Industrial Engineering, Mechanical Engineering, or a related field (or equivalent work experience).
• Certifications: Certification in Business Analysis, Project Management, or equivalent work experience is an asset.
• Skills & Knowledge:
  • Strong understanding of logistics, transportation, and industry-standard operating procedures related to sorting automation, including first, middle, and last mile operations.
  • Experience with Warehouse Management Systems (WMS) and automation technologies.
  • Solid understanding of SDLC and Agile methodologies.
  • Proven ability to synthesize and analyze data, applying supply chain and logistics concepts to solve complex operational problems.
  • Experience with transportation management systems (TMS), route planning, and optimization is a plus.
  • Strong leadership, influencing, and negotiation skills with the ability to make independent decisions and drive projects to successful completion.
  • High problem-solving ability and a natural inclination for system thinking and process improvement.
  • Ability to thrive in ambiguous situations and make decisive, data-driven decisions.
  • Strong communication skills in both English and French, with the ability to convey complex technical information clearly and effectively.
  • Strong documentation skills, including the ability to create clear, structured, and well-organized technical documents and user manuals.

Personal Attributes:

• Energetic & Motivated: An enthusiastic and energetic individual who is driven to learn, improve, and innovate within a fast-paced, evolving environment.
• Problem-Solving Mindset: Ability to identify opportunities for continuous improvement and implement solutions based on solid analysis and data.
• Collaborative Team Player: A natural collaborator who works well across different departments and with external vendors to ensure the success of projects.
• Decisive & Autonomous: Comfortable making decisions independently and resolving conflicts in a professional, solution-focused manner.

Why Join Us? 

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: 

• On-site gym with a personal trainer 

• Employer-provided lunch of your choice 

• Comprehensive group insurance 

• Group RRSP plan 

• Wellness days 

• Partial reimbursement for public transportation 

• Employee Assistance Program 

 …and much more. 

Diversity & Inclusion 

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. 

We embrace diversity, ensure equity, and foster a true sense of belonging. 

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.