Associate Representative - Inside Sales/Représentant(e) associé(e) – ventes internes

En tant que représentant(e) associé(e) – ventes internes, vous interagirez avec les clients existants, principalement par téléphone et par courriel, afin d’augmenter les ventes des produits et/ou services de l’entreprise en obtenant et en bonifiant les commandes, en assurant la satisfaction de la clientèle et en ajoutant de la valeur à leur expérience d’achat. Vous collaborerez avec l’équipe des ventes externes afin de vous assurer que les objectifs sont atteints.

Responsabilités :

• Obtenir des commandes par courriel et par téléphone, vérifier et saisir les articles, transmettre les commandes au service d’exécution, expliquer les ruptures de stock et les dates de livraison prévues.
• Augmenter les commandes en suggérant des articles connexes, en expliquant leurs caractéristiques et en consultant l’historique d’achat du client.
• Avec de l’encadrement, prendre en charge, qualifier et développer les occasions transmises par le marketing, les ventes externes et les comptes nationaux.
• Préparer, produire et assurer le suivi des soumissions verbales ou écrites afin de conclure des commandes ou de déterminer les raisons de la perte d’une commande.
• Examiner les rapports des commandes clients en cours et intervenir sur les éléments ouverts, notamment ceux qui risquent de compromettre la date de livraison promise au client.
• Maintenir le rapport des commandes en souffrance du système de distribution, ainsi que les rapports, avis d’accélération et notifications aux clients qui y sont associés.
• Signaler à la direction les tendances du marché, les prix de la concurrence et les commentaires des clients.

Qualifications :

• Diplôme d’études secondaires ou équivalent requis; baccalauréat de préférence.
• Connaissances et expérience souhaitées en ventes et en administration des ventes; acquisition en cours de connaissances et de compétences de niveau supérieur, tout en étant déjà un(e) contributeur(trice) professionnel(le) productif(ve) (0 à 2 ans).
• Connaissance de Microsoft Office et capacité à effectuer des tâches informatiques de base.
• Capacité à effectuer plusieurs tâches simultanément.
• Capacité à travailler dans un environnement d’équipe.
• Capacité à communiquer clairement, tant à l’oral qu’à l’écrit.
• Souci du détail.
• Capacité à faire de la prospection et à présenter des concepts de mise en marché à des comptes existants et potentiellement nouveaux.
• Capacité à traiter et résoudre des problèmes courants ou standards.
• Capacité à cerner et définir les problèmes ainsi que les solutions possibles de façon autonome; choisir parmi les solutions existantes.
• Capacité à travailler de façon autonome avec supervision.
• Capacité à voyager jusqu’à 25 % du temps.

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.  
• Increase orders by suggesting related items, explaining features, and checks customer’s buying history. 
• With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. 
• Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order. 
• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.  
• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification. 
• Report industry trends, competitive pricing and customer feedback to management. 

Qualifications:

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Ability to work in a team environment
• Ability to communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Ability to act and solve routine or standard problems
• Ability to identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with supervision
• Ability to travel up to 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**

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About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. About the TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​ Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.  ​ Learn more about Working at Wesco here and apply online today!​ Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​ Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.