Associate Analyst, IT Support

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

The primary role of the IT Support function is to provide technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies. Key deliverables include utilizing BMC & Jira software for logging caller requests and assigning / escalating issues where needed.

Let's talk about the team

As an Associate Analyst, IT Support, you will be on-site in Halifax, Nova Scotia at our ResMed office. Reporting into the IT Support Team Lead - Americas, you will deliver an extraordinary customer experience and IT support to all Resmedians, making their lives easier by supporting them quickly and effectively. We are small, mighty, and global, which allows you to learn new things and build your skills while collaborating with an awesome team!

Let's talk about the role

• Active Directory/Entra ID/Okta Management
• Deliver prompt and customer-focused solutions to IT support requests through effective triage and prioritization.
• On-site support at our Resmed Halifax office
• Phone and Ticket support globally.
• Deploying and supporting IT hardware
• On-call rotation
• Support Audio/Visual and conference rooms, Windows/Mac operating systems, mobile devices, Office 365 tools, and software.
• Collaborate on projects and operations within a global team.
• Performing other projects and duties as assigned

Let's talk about you

• You love helping people and love solving problems.
• You are inquisitive and love technology.
• You have a minimum of two (2) years of experience in the support of operating systems and application suites in a Windows and MacOS environment.
• You are a natural problem solver.
• You are a critical thinker.
• You are an experienced IT Help Desk Technician that can solve advanced technical problems.
• You are patient and friendly even in challenging situations.
• You can share your knowledge in an easy-to-understand way.

Apply now! The Team can’t wait to meet you.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.