Manager, Underwriting Operations

Job Title

Assistant Director, Underwriting Operations

Build the future with us

Are you driven by individual insurance and risk selection and looking to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As Assistant Director, Underwriting Operations, you will play a key role in managing underwriting operations, leading teams, and continuously optimizing practices to ensure high‑quality, efficient decision‑making aligned with organizational standards.

This position represents a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As Assistant Director, Underwriting Operations, you’ll be at the core of our mission. Here are the main responsibilities:

• Manage and supervise a team of individual insurance underwriters (life, critical illness, and living benefits / disability insurance)

• Plan, coordinate, and ensure the effective distribution of underwriting activities

• Ensure compliance with service standards related to turnaround times, productivity, quality, and service levels

• Support the continuous development of underwriters through ongoing coaching and constructive feedback

• Work closely with underwriting consultants to identify training needs and support the team’s maturity and development

• Ensure underwriting decisions are consistent and aligned with risk selection policies

• Assess individual and team performance, manage performance gaps, and oversee the Altitude performance management process

• Identify, recommend, and implement underwriting process improvements to enhance operational efficiency

• Promote the harmonization of practices across life insurance, critical illness, and living benefits

• Collaborate with relevant internal teams to support the implementation of improvement initiatives

• Act as a change ambassador for automation, artificial intelligence, and life insurance system modernization projects

• Maintain a strong client‑ and advisor‑centric approach by supporting a seamless and high‑quality experience

What could accelerate your success in this role

We’re looking for someone who:

• Is recognized for their inspiring leadership and ability to mobilize teams

• Stands out for their excellent written and verbal communication skills

• Demonstrates strong analytical, problem‑solving, and sound judgment abilities

• Is known for their organizational skills and effective priority management

• Demonstrates a strong client‑ and advisor‑focused mindset

• Shows a clear commitment to continuous improvement, innovation, and process optimization

• Has 10 years of experience in life insurance and/or disability insurance underwriting, including prior team management experience

• Advanced level of French proficiency and Intermediate level in English, as the role requires collaboration, communication, and participation in professional exchanges with only English/French-speaking internal partners, advisors, and stakeholders on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: flexible group insurance, competitive retirement plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more;

• The typical hiring range for this position is between 96 000$ and 138 000$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Apply now and take the lead in your career, where your talent truly matters!

Still hesitating to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place may be with us, and we want to get to know you!

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.