Workforce Planning Analyst

Temporary position for 12 months

Our team is on a mission to align our organizational needs with available labour sources by optimizing the way we plan and allocate resources to reach our service level objectives and better serve our members and clients. As a workforce planning analyst, you will primarily be responsible for forecasting service levels and call volumes. You’ll help extract data to create and produce reports. The successful candidate should possess strong communication skills in order to share their expertise and provide the business unit and its business partners with professional support. More specifically, you will be required to:

• Identify, input, analyze and interpret the information and data required to support the decision-making process for planning and allocating resources

• Produce a variety of reports (Excel and Power BI) about the organization’s workforce needs

• Provide advice on how to implement recommendations

• Help develop and implement work methods and processes associated with systems under your responsibility

• Support users with questions about how to use information management tools

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of two years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Experience with call volume forecasting

• Experience in operations planning and management

• Knowledge of French is required for positions in Quebec

• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Intermediate advanced Microsoft Excel proficiency

• Intermediate-level power BI proficiency

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Unposting Date