Analyst, IT Monitoring

As an IT Monitoring Analyst, you help ensure the stability, performance and resilience of Desjardins Group’s IT services. You’re responsible for continuously monitoring platforms and analyzing IT events to quickly detect anomalies, prevent incidents and support teams during investigations. You play a key role in the Monitoring, Event, Capacity and Performance Management Department, whose mission is to strengthen proactivity, standardize monitoring practices and improve end-to-end visibility across the entire application portfolio. More specifically, you’ll be asked to:

• Analyze major incidents and identify opportunities to improve IT monitoring and the capacity and performance of Desjardins Group’s various IT services. 

• Continuously monitor various consoles and tools related to the health of Desjardins Group’s application portfolio.

• Act as a monitoring expert during incidents, with end-to-end visibility on data to simplify investigations and speed up IT service restoration. 

• Identify improvement opportunities to continuously optimize monitoring and the tools available to you, while keeping a close eye on data quality.

• Develop proactive methods to detect anomalies before they become incidents by analyzing data across the various monitoring and capacity/performance consoles.

• Serve as an expert in the Monitoring, Event, Capacity and Performance Management Department by carrying out tasks in the different consoles.

• Respond to ad hoc requests from our IT partner clients (advisory support, alert threshold and dashboard management, development of alert rules, training on shared monitoring platforms, etc.).

• Develop dashboards and keep them relevant.

• Define, document and evolve standardized procedures.

What we offer*

•  Competitive salary and annual bonus

•  4 weeks of flexible vacation starting in the first year

•  Defined benefit pension plan that provides predictable, stable income throughout retirement

•  Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

#LI-Hybrid

Ce que vous mettrez à profit

• Bachelor’s degree in computer science or a related field

• A minimum of one year of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

• Knowledge of technology infrastructure and IT monitoring in multi-platform environments

• Knowledge of IT event management and/or correlation using tools like ServiceNow ITOM, Dynatrace, Splunk, etc.

• Knowledge of ITIL practices

• Work shift: Rotation including day, night, and weekend shifts in order to ensure 24/7 coverage.

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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